Mason Wray
Knoxville,TN
Overview
3
3
years of professional experience
Work History
Sales Associate
Madewell
Knoxville, TN
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Educator
Lululemon
Knoxville, TN
06.2022 - 04.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Key Holder
Abercrombie & Fitch
Nashville, TN
07.2020 - 06.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Bachelor of Business Administration - Mass Communications
Pellissippi State Community College
Knoxville, TN05.2025
Skills
- Work Assignments
- Customer Satisfaction
- Standard Operating Procedure
- Retail Objectives
- Guest Relations
- Strong Communication and Interpersonal Skills
Timeline
Sales Associate
Madewell
04.2023 - Current
Educator
Lululemon
06.2022 - 04.2023
Key Holder
Abercrombie & Fitch
07.2020 - 06.2021
Bachelor of Business Administration - Mass Communications
Pellissippi State Community College