Massiel Almonte
Bronx
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Secretary's Assistant
Shipping And Business Services
11.2020 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Conducted research to assist with routine tasks and special projects.
Service Manager
Chipotle
01.2018 - 10.2020
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
Office Assistant
Bronx Real Estate
09.2016 - 10.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Secretary to the General Manager
Aldi Food Center
12.2015 - 08.2016
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Handled confidential information in professional manner.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
Education
No Degree - Business Administration
Lehman College of The City University of New York
The Bronx, NY04.2018
No Degree - Medical Insurance Billing
ABC TRAINING CENTER
BRONX02.2016
Lawyer -
O&M UNIVERSITY
Santo Domingo12.2015
Skills
- computer: Microsoft Excel, word, pc & mac
- Database Administration
- Office Administration
- Appointment Organization
- Customer Service
- Call Reception
- Customer Inquiries
Timeline
Secretary's Assistant
Shipping And Business Services
11.2020 - 09.2023
Service Manager
Chipotle
01.2018 - 10.2020
Office Assistant
Bronx Real Estate
09.2016 - 10.2017
Secretary to the General Manager
Aldi Food Center
12.2015 - 08.2016
No Degree - Business Administration
Lehman College of The City University of New York
No Degree - Medical Insurance Billing
ABC TRAINING CENTER
Lawyer -
O&M UNIVERSITY
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