Massiel Felix
Bronx,New York
Summary
Results-driven coordinating professional with a proven track record in effectively managing operations and streamlining processes. Strong emphasis on fostering team collaboration and delivering tangible results, while remaining adaptable to changing needs. Demonstrated expertise in project management, resource allocation, and conflict resolution. Known for reliability and efficiency, with a keen ability to successfully balance multiple priorities.
Overview
17
17
years of professional experience
Work History
Coordinating Manager Level B
Bellevue Hospital
04.2020 - Current
- Project Management – Led the IMPACT program across multiple departments, ensuring smooth day-to-day operations and effective execution of services
- Cross-Departmental Collaboration – Worked with teams across Pediatrics, Behavioral Health, and Women's Health to develop and implement strategic plans
- Team Leadership & Staff Management – Managed staff schedules, workloads, task deadlines, and provided performance feedback through regular one-on-one meetings
- Process Improvement & Efficiency Optimization – Assessed current processes and implemented new procedures to improve efficiency, productivity, and quality
- Budget & Resource Management – Monitored and tracked project expenses and resource allocation to ensure efficient project delivery and budget control
Public Health Advisor
Bellevue Hospital
02.2015 - 04.2020
- Managed Caseload – Successfully achieved a 100% threshold for a caseload of 20-26 patients across multiple years (2016-2019)
- Collaborative Care Coordination – Partnered with healthcare providers to ensure patients received care that met quality and safety standards
- Health Risk Screening & Referrals – Screened patients for health risk factors and made appropriate referrals for further care
- Interagency Collaboration – Actively participated in task forces aimed at improving population-level healthcare outcomes
- Patient & Family Communication – Facilitated effective communication between patients, families, caregivers, and agencies to ensure comprehensive care
Health Care Program Planner Analyst
Bellevue Hospital
07.2013 - 02.2015
- Customer Service Excellence – Responded promptly to patient inquiries via phone or email, maintaining a professional and helpful demeanor
- Patient Reception & Support – Greeted patients warmly and ensured they were attended to in a timely and organized manner
- Administrative Support – Provided key administrative support, including filing, photocopying, scanning materials into EPIC, and managing correspondence
- Appointment Scheduling – Scheduled patient appointments and maintained up-to-date appointment calendars for efficiency
- Office Management – Managed office supplies inventory, placed orders, and tracked deliveries to ensure smooth operations
Spanish Simultaneous Interpreter and translator
09.2008 - 07.2013
Education
Doctor of Administration (D.H.A.) -
Capella University
04.2028
NYC Health+ Hospitals
04.2025
Master of Business Administration - Human Resources
Monroe University
Bronx, NY04.2024
BBA - Health Services
Monroe University
Bronx, NY04.2022
Skills
- Effective Team Management
- Strong Verbal Communication
- Strategic Planning & Execution
- Resource Allocation Oversight
- Conflict Resolution Strategies
- Skilled in Microsoft Office Tools
- Knowledge of EPIC Hyperspace System
- Quality Improvement
- Project coordination
- Team management
- Task scheduling
- Resource allocation
Languages
Spanish
Native or Bilingual
Timeline
Coordinating Manager Level B
Bellevue Hospital
04.2020 - Current
Public Health Advisor
Bellevue Hospital
02.2015 - 04.2020
Health Care Program Planner Analyst
Bellevue Hospital
07.2013 - 02.2015
Spanish Simultaneous Interpreter and translator
09.2008 - 07.2013
NYC Health+ Hospitals
Master of Business Administration - Human Resources
Monroe University
BBA - Health Services
Monroe University
Doctor of Administration (D.H.A.) -
Capella University
Similar Profiles
Marielis BatistaMarielis Batista
Clerical Associate III at Bellevue HospitalClerical Associate III at Bellevue Hospital
Maurinel DubreuzeMaurinel Dubreuze
Psychiatric Social Health Technician (PSHT) at Bellevue HospitalPsychiatric Social Health Technician (PSHT) at Bellevue Hospital
CHARMAINE PITTERCHARMAINE PITTER
Registered Nurse at Bellevue HospitalRegistered Nurse at Bellevue Hospital