Massiel Ormeno
Katy,TX
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Cashier Team Leader
Jack In The Box
08.2022 - 09.2023
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
- Alleviated customer service needs with policy-appropriate solutions.
- Processed both cash and card purchases and returns.
- Led cashiers and associates in providing thoughtful customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Law (Pre-Law)
Universidad Peruana De Ciencias Aplicadas
Lima, PeruHigh School Diploma -
IEP Santisimo Sacramento
Lima, Peru12.2020
Skills
- Store Opening and Closing
- Time Management Strength
- Total Sales Reconciliation
- Return and Exchange Processing
- Cash Register Operation
- Team Leadership
- Credits and Refunds
- Cashier Training
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier Team Leader
Jack In The Box
08.2022 - 09.2023
No Degree - Law (Pre-Law)
Universidad Peruana De Ciencias Aplicadas
High School Diploma -
IEP Santisimo Sacramento
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