Massiel Silva
Paterson,NJ
Summary
- Talented professional with many years of pushing sketches and ideas into fully rendered complete proyects. Assures utility of products through quality assurance techniques. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Medical Delivery Driver
MDS MEDICAL DELIVERY SERVICES
Hackensack, NJ
10.2024 - Current
- Responded quickly to any changes or requests from dispatch personnel.
- Maintained a valid driver's license at all times.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Managed multiple routes concurrently while meeting all deadlines.
- Delivered medical supplies and equipment to healthcare facilities.
- Verified orders for accuracy before deliveries were made.
- Recorded accurate mileage for each delivery route.
- Provided exceptional customer service during interactions with clients.
- Communicated effectively with customers regarding status updates of their shipments.
- Trained new couriers on delivery routes, handling procedures, and company policies, contributing to team efficiency and consistency.
- Implemented infection control procedures for the transport of biohazardous materials, ensuring compliance with health and safety regulations.
Waitress
Pancho’s burritos
New Milford, New Jersey
07.2024 - 09.2024
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted in seating guests at tables or booths.
- Communicated daily specials to customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Organized take-out orders efficiently according to customer requests.
- Processed payments accurately using cash registers or POS systems.
- Greeted customers and provided menus.
Bartender
Silk club
Passaic, NJ
05.2023 - 07.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Players gentlemen’s club
South Hackensack, NJ
06.2021 - 04.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
Waitress
El Mexicano Restaurants
Clifton, NJ
07.2020 - 07.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Waitress
Hornitos restaurant
Paterson, NJ
05.2019 - 06.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Informed customers of daily specials and signature menu items.
Bartender
El Mexicano Restaurants
Paterson, NJ
04.2016 - 05.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
CEO
VENEZOLANA DE SUMINISTRO DE MATERIALES SILVA
MARACAIBO, ZULIA
06.2009 - 04.2016
- Performed demolition of existing walls, floors, and ceilings to prepare for new construction.
- Installed drywall, framing, insulation, cabinetry, countertops and trim.
- Removed old fixtures such as sinks, toilets and bathtubs to replace with new ones.
- Plumbed water lines in accordance with local codes and regulations.
- Replaced electrical wiring or installed lighting fixtures according to code requirements.
- Painted interior walls using quality paints from reputable manufacturers.
- Developed 3D models and textures for a variety of projects.
- Created high-quality visuals to be used in marketing materials.
- Rendered realistic images for product simulations.
- Implemented lighting, shading, and texturing techniques into the workflow process.
- Analyzed customer feedback to improve existing designs and develop new ideas.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Assisted clients in choosing kitchen appliances and fixtures that fit within their budget.
- Provided design ideas to clients for optimal use of space, storage, and lighting in the kitchen.
- Developed cost estimates for labor and materials needed for each project.
Education
Bachelor Degree - Architect
Universidad Del Zulia
Venezuela 04.2009
High School Diploma -
COLEGIO SAN IGNACIO DE LOYOLA
VENEZUELA09-2003
Skills
RESTAURANT:
- Suggestive Selling
- Menu Recommendations
- Special dietary requirements
- Greeting guests
- Point of sale systems
- Customer Service
- Proficient in Mixology
- Teamwork and Professionalism
- Cocktail Service
- Cash Handling and Management
- Cleaning and Sanitizing
- Marketing and Sales Experience
3D DESIGN:
- Multitasking
- Sketching
- 2D and 3D modeling
- Color and material application
- Interior design
- Design Presentation
- Space Planning
- Effective Communication
- Analytical Thinking
- Professionalism
- Editing
- Adaptability and Flexibility
- Organizational Skills
- Quality controls
- Continuous Improvement
Timeline
Medical Delivery Driver
MDS MEDICAL DELIVERY SERVICES
10.2024 - Current
Waitress
Pancho’s burritos
07.2024 - 09.2024
Bartender
Silk club
05.2023 - 07.2024
Bartender
Players gentlemen’s club
06.2021 - 04.2023
Waitress
El Mexicano Restaurants
07.2020 - 07.2021
Waitress
Hornitos restaurant
05.2019 - 06.2020
Bartender
El Mexicano Restaurants
04.2016 - 05.2019
CEO
VENEZOLANA DE SUMINISTRO DE MATERIALES SILVA
06.2009 - 04.2016
Bachelor Degree - Architect
Universidad Del Zulia
High School Diploma -
COLEGIO SAN IGNACIO DE LOYOLA
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