Mata O’Brien
Barnhart,MO
Summary
Accomplished professional specializing in customer service excellence and operational improvement at Texas Roadhouse. Proven ability to enhance team dynamics and optimize workflows in high-pressure environments. Expertise in cash handling, guest interaction, and managing reservations, ensuring efficient service delivery. Skilled in multitasking and handling multi-line phone systems.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
01.2025 - Current
- Maintained detailed knowledge of menu items, ingredients, and dietary accommodations to provide informed recommendations.
- Collaborated with kitchen and bar staff to ensure timely food delivery and quality standards.
- Recognized for organizational skills during peak hours, helping optimize table turnover and reduce wait times.
- Maintained accurate records oforders, payments, and guest preferences using POS systems, showcasing attention to detail and comfort with digital tools.
Kitchen Staff
Texas Roadhouse
12.2022 - Current
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team members to ensure timely food delivery during peak hours.
- Assisted in inventory management by restocking supplies as needed.
Togo Team Lead
Texas Roadhouse
09.2022 - 01.2025
- Direct team to maintain punctuality in food preparation and adherence to hygiene standards.
- Developed and implemented training programs to enhance team skills and improve overall performance.
- Streamlined workflow processes, increasing efficiency and reducing turnaround times for key projects.
Server Assistant
Texas Roadhouse
08.2021 - 09.2022
- Maintained high standards of hygiene and order in dining area.
- Memorized safety and sanitation practices to comply with health regulations.
- Welcomed customers warmly to deliver exceptional service.
- Coordinated seating arrangements, reservation systems, and multi-line phone operations for optimal efficiency.
Education
Windsor High School
Imperial05.2023
Skills
- Work ethic
- Customer service excellence
- Cash management
- Guest relations
- Memory skills
- Team collaboration
Timeline
Server
Texas Roadhouse
01.2025 - Current
Kitchen Staff
Texas Roadhouse
12.2022 - Current
Togo Team Lead
Texas Roadhouse
09.2022 - 01.2025
Server Assistant
Texas Roadhouse
08.2021 - 09.2022
Windsor High School
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