Mataio Lavea
Mesa,AZ
Summary
Hardworking employee enthusiastic about learning production field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Grubhub
01.2021 - Current
- Properly inspect and handle orders for delivery
- Drive and navigate across the phoenix valley in a time efficient manner
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Panel Installer
Western Building Group
05.2020 - 12.2020
- Install architectural metal panels at commercial construction sites
- Properly measure and cut metal panels to size for installation
- Utilize power and precision tools for job tasks
- Practice proper safety procedures at all times
- Lift up to 100+ lbs and work in outdoor conditions all day
- Drive company truck to deliver materials to job sites
Customer Service Associate
24-7 Intouch
01.2019 - 04.2019
- Promptly and accurately process customer transactions such as order entry, order tracking and product returns for Hyundai.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Seasonal Amazon Warehouse Associate
Amazon DSP
12.2018 - 01.2019
- Load packages into delivery trucks for shipment
- Properly inspect and confirm that packages are not damaged and meet quality requirement
- Label packages with their delivery address
- Lift up to 100+ lbs
Education
AA - Liberal Arts
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ01.2021
Bachelor of Science - Computer Information Technology
Northern Arizona University
Mesa, AZ05.2017
Bachelor of Science - Computer Information Technology
Northern Arizona University
Flagstaff, AZ12.2024
Skills
- Customer Service
- Dispatch Communication
- Payment Collection
- Quality Assurance
- Order Verification
- Teamwork and Collaboration
References
References available upon request.
Timeline
Delivery Driver
Grubhub
01.2021 - Current
Panel Installer
Western Building Group
05.2020 - 12.2020
Customer Service Associate
24-7 Intouch
01.2019 - 04.2019
Seasonal Amazon Warehouse Associate
Amazon DSP
12.2018 - 01.2019
AA - Liberal Arts
Maricopa Community Colleges - Rio Salado Community College
Bachelor of Science - Computer Information Technology
Northern Arizona University
Bachelor of Science - Computer Information Technology
Northern Arizona University
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