Mataja McDuffie
Fort Lauderdale,FL
Summary
Highly motivated and results-driven person bringing extensive experience in Transportation and Customer Service industry. Team player and natural leader with excellent communication skills. Well-trained professional with exemplary customer service skills and strong work ethics. Seeking a new position where dedication and time management skills will be appreciated.
Overview
17
17
years of professional experience
Work History
Bus Operator
Metro Atlanta Rapid Transit Authority
Atlanta, GA
05.2017 - 05.2022
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems. destinations in safe and courteous manner.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported 200 plus customers daily, as well as elderly disabled or limited passengers to destinations in safe and courteous manner.
Airport Shuttle Driver
Standard Parking Systems Inc.
Atlanta, GA
08.2015 - 05.2017
- Provided customer with excellent customer service by addressing any questions or concerns.
- Transported 300 plus customers to and from Domestic and International Airport.
- Communicated with Dispatch to inform of any issues or delays.
- Completed regular inspections and maintenance actions, to ensure equipment was operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
Shuttle Driver
Park N Fly Plus
Atlanta, GA
03.2013 - 08.2015
- Transported 200 plus customers to and from Airport.
- Performed vehicle inspections daily to ensure safety.
- Assisted customers with luggage.
- Provided excellent customer service.
Dispatch Assistant/Customer Service Representative
Couriernet Inc.
Marietta , GA
09.2010 - 10.2011
- Handled inbound calls processing customer service request.
- Processed credit card payments.
- Provided drivers with directions utilizing Maps.
- Copied, Logged and scanned supporting documentation.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Scheduled time sensitive inventory pickups and deliveries with vendors.
- Administered and interacted with 20 plus drivers daily.
Trucker Driver/Supervisor
Atlantic Gulf Freight Inc.
Morrow , Georgia
12.2003 - 06.2010
- Coordinated with over 25 drivers to organize timely pickup and delivery.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Implemented and supported company quality and safety improvement efforts.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Worked with management team to implement proper division of responsibilities.
Education
Certificate - CDL A License
Lone Star College System
Spring, TX2012
High School Diploma -
Dillard High
Fort Lauderdale, FL06.1987
Skills
- Federal and State Driving Regulation
- Adjusting Routes
- Commercial Drivers License (CDL)
- Credit Card Payment Processing
- Policy and Procedure Adherence
- Billing Adjustments and Refunds
- Safety Policies and Procedures
- Worker Supervision
- Driver Communications
- Driver Routing
- Upbeat and Positive Personality
- Customer Account Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bus Operator
Metro Atlanta Rapid Transit Authority
05.2017 - 05.2022
Airport Shuttle Driver
Standard Parking Systems Inc.
08.2015 - 05.2017
Shuttle Driver
Park N Fly Plus
03.2013 - 08.2015
Dispatch Assistant/Customer Service Representative
Couriernet Inc.
09.2010 - 10.2011
Trucker Driver/Supervisor
Atlantic Gulf Freight Inc.
12.2003 - 06.2010
Certificate - CDL A License
Lone Star College System
High School Diploma -
Dillard High
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