Matasha Robinson
Ft. Washington,MD
Summary
Implemented comprehensive safety programs and security protocols to enhance team collaboration. Adapted to dynamic environments while driving results in risk management and emergency response. Maintained high standards in security management through reliable and adaptable practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
Harris Teeter
05.2023 - 02.2026
- Responsibilities: going through each route and pairing the best driver daily.
- Handing out all routes by a particular time to make each driver had enough time to make deliveries in window.
- Documenting everything that happens on each route throughout the day.
- Doing research for supervisors.
- Keeping up with 21-27 routes/drivers daily.
- Taking customer service calls throughout the day.
- Once drivers returned I had to close them out for the day. Making sure keys, cards, phones were returned and all paperwork was done.
Tech
INOVA
09.2024 - 01.2025
- Insured patient safety by conducting regular rounds and monitoring clients well-being.
- Enforce faculty rules and regulations to promote as safe environment for all clients.
- Work collaboratively with nurses and other technicians to provide quality care.
- Collected blood and urine samples and sent to lab for testing.
- Inform patient on what was going on so would have a better understanding.
- Cleaned patients who could not clean themselves.
- Sat with patients who were not able to be alone and needed to be monitored.
- I made reports so that way the nurses and other techs would know what was going on.
Lot Security
Baron Tours
04.2021 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
- Assisted management in monitoring parking lot security, promptly reporting any suspicious activities or issues.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Promoted culture of security awareness, leading by example and mentoring junior security staff.
- Displayed excellent attention to detail while managing evidence storage, ensuring proper documentation and security of all items.
- Trained security workers on site-specified procedures.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
- Minimized inventory loss by implementing effective security measures and regularly auditing lot assets.
- Collaborated with fellow team members in keeping parking lots clean, promoting a positive store image.
- Increased vehicle security by vigilantly monitoring the parking lot for suspicious activity or unauthorized access.
- Improved customer satisfaction by efficiently managing the parking lot and addressing any issues promptly.
Sales Associate
Macys Department Store
12.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Paratransit Driver
Trandav
09.2017 - 05.2021
- Provided safe and punctual door-to-door services for TRANSDEV clients with disabilities in the tri-state area of District of Columbia, Maryland, and Virginia.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
Education
High School Diploma - undefined
Prince Georges College
Largo, Maryland08.2024
Skills
- Achieved a secure parking environment through proactive security measures Improved incident management processes, resulting in swift resolutions Enhanced lot cleanliness and organization, contributing to positive customer experiences Streamlined communication with drivers, leading to increased satisfaction Delivered exceptional customer service through effective problem-solving Optimized time management and multitasking capabilities, ensuring efficient operations Fostered a collaborative team atmosphere, enhancing overall reliability and performance
Certification
CPR
Timeline
Tech
INOVA
09.2024 - 01.2025
Lead Dispatcher
Harris Teeter
05.2023 - 02.2026
Sales Associate
Macys Department Store
12.2021 - 03.2023
Lot Security
Baron Tours
04.2021 - 04.2024
Paratransit Driver
Trandav
09.2017 - 05.2021
High School Diploma - undefined
Prince Georges College