Matautu Sinapoa
Las Vegas,Nevada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
customer service SUPERVISOR
worldwide flight services
01.2022 - Current
- Performs all aspects of airport and passengers service functions, such as check in customers, verifying appropriate flight travel documents, including making reservations
- I will also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have
- Identifying solutions to boarding issues and complications, provide hotel and meal accommodations due to flight delays and cancellations
- Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with airport and safety regulations.
SERVER/HOSTESS
FORK & SALAD
01.2019 - 01.2022
- Greeting and accommodating restaurant guest with the utmost experience from first interaction
- Maintaining knowledge of safety and emergency procedures while also remaining aware of accident prevention policies
- Checking with restaurant guests for customer satisfaction with each course, while prioritized multi-tasking in a dynamic environment and stayed calm and composed.
cashier/customer service
costco
01.2018 - 01.2022
- Assist 100+ customers daily with checking out, Outstanding questions
- Also handling money and ensuring that transactions are accurate and complete to balancing cash drawers and answering questions about products, policies, and services.
HOUSEKEEPING
GRAND WAILEA HOTEL
01.2020 - 01.2021
- Cleans and sanitizes hotel and guest rooms
- Vacuums and sweeps floors, carpets, and rugs
- Fixed beds and change linens
- Making sure the guestroom amenities like restrooms, drinking glasses and notepads are restocked
- Removing garbage, recycling, ad room service trays, as well as picking up and returning valet laundry items
- The goal is create a clean and orderly environment for our guests that will become a critical factor maintaining and strengthening the reputation of the hotel or the guestroom for our guests.
Education
Liberal arts -
Ascc
08.2016
hs diploma -
samoana high school
05.2015
Skills
- Great customer service
- Cashier
- Communications
- Computer skills
- Problem solving
- Attention to detail
- Multitasking
- Works well under pressure
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- Work Prioritization
- Issue Resolution
- Employee Scheduling
- Leading Team Meetings
- Complaint Handling
Timeline
customer service SUPERVISOR
worldwide flight services
01.2022 - Current
HOUSEKEEPING
GRAND WAILEA HOTEL
01.2020 - 01.2021
SERVER/HOSTESS
FORK & SALAD
01.2019 - 01.2022
cashier/customer service
costco
01.2018 - 01.2022
Liberal arts -
Ascc
hs diploma -
samoana high school