Teresa Paribello
Tjmax and Homegoods
Somerville,MA
1
Language
1
Certification
2025
years of professional experience
To establish a stable and challenging position. To utilize my skills and willing to learn and to prosper in a position.
Work History
Customer Service Supervisor
2 Years 8 Months- Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
- Role models exceptional customer service
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs during customer interactions
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and supports maintenance of a risk-free environment
- Performs other duties as assigned
- Customer Service Specialist
CustomerService Specialist
2 Years- My position is to be an outstanding example in customer service. This means to help the public with questions and concerns including teaching other employees regarding excellent customer service or techniques with dealing with situations that come up on a daily basis. My job functions also include working in cash office, handling large amounts of cash, preparing/counting cash/safe, preparing deposits and bookkeeping. I also supervised the front end of store. I am trained in other departments of store.
Team Leader Management Team
- High-quality service customers through efficient sales and effective merchandising in a pleasant and clean retail environment. My position also involved processing customer’s items at the cash register, assessing merchandise, making pricing recommendations. My position also involved production which is sorting donations, pricing and putting them out on display. I overseen cashiers as well as staff on floor in all departments. Also make ensure quality of merchandise that goes out on floor, quota of production is met on daily basis and reaching our daily goals. I opened store, prepared tills/registers, print daily planners and overseen stores appearance for opening. Closed store, reconciles registers, counted deposit, printed end of day reports, access to safes and overseen employees work in every department for closing. I reported to store manager of progress etc...I went above and beyond to ensure my customers where happy and made suggestions to store managers as well as ideas. I enjoy working in customer service and making sure customers have a positive shopping experience. My job was demanding and fast paced which keeps me busy as well as productive. Multitasking is a must, as well as time management and creativity. I also helped store manager with scheduling, timesheets, discrepancies, Sales Reports, Dayforce and Ceridian.
Personal Shopper/Cashier/ Customer Service
11 Months- Selected groceries accurately using Instacart app and store layouts to fulfill customer orders efficiently.
- Verified item quality, freshness, and expiration dates before bagging products for pickup or delivery.
- Communicated substitution options promptly to customers, ensuring order accuracy and satisfaction.
- Managed multiple orders simultaneously while maintaining consistent speed, organization, and attention to detail.
- Streamlined checkout and staging workflows to reduce delays and improve order readiness.
Lead Cashier/Customer Service
3 Years- My job functions and responsibilities including the following:
- Greeted customers and providing the best customer service possible
- Handling all functions of cash register. Multiple transactions and balancing through checks, credit/debit/ebt cards, gift certificates etc.As well as processing refunds, coupons and register receipts.
- Assisted in bank deposits, cash pickups, daily counting of cash safe and monetary change. Opening and closing of store as well as preparing and counting cash drawers.
- Assisted customers in making purchase decisions, information on stores and company policies, inventory and directing them to proper product sections
- Set up displays, stocked shelves, constantly keeping store clean and neat including my work station.
- Working in a very fast-paced environment including holidays
- Handles customer's phone inquiries, orders and requests
- Promoted sale item of the week and charity drives
Registration Representative
1 Year 3 Months- The Registration Service Representative (RSR) is primarily responsible for verifying and updating patient insurance eligibility and demographic information prior to scheduled appointments. The incumbent is responsible for working/managing work files to accomplish the tasks required in order to ensure that all patient information is accurate and complete to allow for clean hospital and professional billing. As a RSR I used a variety of electronic tools and other means, including contracting patients and payers when necessary. My position consisted a high level of accuracy, attention to detail; knowledge of web-based applications such as Nehen, WebMD, Mass Revs, EDI and IDX; Also worked with Microsoft office applications. In addition having knowledge of medical terminology and certain office codes. Most importantly ensuring patients receive the best possible care and attention. In conclusion I worked in a fast-paced environment and keeping up with high amounts of volume.
Externship/Medical Administration Assistant Greeting Patients
2 Months- Supported scheduling, billing, chart preparation, and filing tasks. Verified patient insurance information, completed data entry, faxed documents, typed letters, and prepared charts and logs for each work day.
Education
Certificate - Medical Administrative Assistant
Certificate of Technical Studies - Paralegal
High School Diploma
Skills
• 15+ experience in Customer Service
Interpersonal skills
Administration
Computer applications and Data entry
• Maintain excellent customer service skills and management experience
team
leader
• Organized and detail oriented and good Coordinator
• Hardworking
energetic
and reliable; recognized for assuming additional responsibilities.
• Great at maintaining a clean workplace
• Able to quickly learn and follow procedures
• Experience in high volume and fast paced environments
Certification
CPR/AED February 2005 to February 2027, I am certified in CPR and first aid
Qualifications
Bilingual in English and Italian, some Spanish
Timeline
Customer Service Supervisor
Tjmax and Homegoods
04.2022 - 12.2024Read More
CustomerService Specialist
Star Market
03.2020 - 03.2022Read More
Personal Shopper/Cashier/ Customer Service
Instacart
02.2018 - 01.2019Read More
Lead Cashier/Customer Service
The Dollar Tree
09.2015 - 09.2018Read More
Registration Representative
Partners HealthCare(PHS)
02.2007 - 05.2008Read More
Externship/Medical Administration Assistant Greeting Patients
Office of William F. Smith MD
03.2005 - 05.2005Read More
Lincoln Technical Institute
Certificate from Medical Administrative Assistant
Read More
Team Leader Management Team
Goodwill Store Somerville
2019 - 03.2021Read More
Fisher College
Certificate of Technical Studies from Paralegal
Read More
Somerville High School
High School Diploma
Read More