Matea Thorwaldson
San Jose,CA
Summary
Dynamic professional skilled in relationship building and customer support. Adept at managing daily operations and ensuring compliance with safety and service standards to boost customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Home Depot
San Jose, CA
02.2026 - Current
- Supervised daily operations, ensuring team adherence to safety protocols and customer service standards.
- Trained and mentored staff on product knowledge and operational efficiency techniques.
- Analyzed sales data to identify trends, adjusting staffing needs accordingly for peak hours.
- Resolved customer inquiries and complaints promptly, improving overall customer satisfaction ratings.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
Kitchen Designer
Home Depot
San Jose, CA
06.2025 - 02.2026
- Designed custom kitchen layouts utilizing 2020 Design software to meet client specifications.
- Collaborated with clients to select materials; flooring, counters, cabinets and appliances based on client needs and budgets.
- Maintained relationships with installers and suppliers.
- Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
Childcare Program Leader
Think Together
San Jose, CA
07.2022 - 06.2025
- Developed and implemented engaging curricula to enhance children's learning experiences.
- Established strong relationships with parents, facilitating communication and addressing concerns proactively.
- Modified teaching strategies to accommodate the diverse needs of children with special needs, promoting an inclusive learning environment.
- Designed and managed diverse after-school programs that promoted physical activity, creativity, teamwork, and leadership among participants.
- Implemented positive reinforcement techniques, such as praise and rewards, to encourage appropriate behavior and foster self-esteem in children.
- Facilitated group activities that encouraged peer interaction while promoting essential life skills such as cooperation, negotiation, problem-solving abilities.
- Maintained a safe clean organized classroom that met or exceeded state licensing requirements allowed for optimal student engagement.
Service Desk Associate
Home Depot
Campbell, CA
10.2020 - 05.2022
- Managed ticketing system to track service requests, ensuring timely responses and resolution.
- Efficiently processed merchandise returns, facilitating prompt restocking or disposal per company guidelines.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Maintained cleanliness and organization of checkout areas to enhance the shopping experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Cash Office Clerk
Safeway
Saratoga, CA
08.2020 - 11.2020
- Processed cash transactions accurately and efficiently during high-volume periods.
- Maintained organized and secure cash drawers, ensuring adherence to company policies.
- Assisted in daily cash counting and reconciliation of registers to ensure financial accuracy.
- Managed customer inquiries regarding payment processes, providing prompt and courteous assistance.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
Cashier and Order Fufillment
Target
Walnut Creek, CA
05.2019 - 10.2019
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Assistant Preschool Teacher
Walnut Creek Presbyterian Church
Walnut Creek, CA
03.2019 - 10.2019
- Supported children's learning through engaging educational games and creative play.
- Assisted lead teacher in implementing daily lesson plans and classroom activities.
- Maintained a safe, clean, and organized classroom environment for optimal learning.
- Communicated effectively with parents about student progress and daily activities.
Patient Unit Coordinator
Laurel Fertility Care
San Francisco, CA
11.2018 - 01.2019
- Coordinated patient appointments and managed scheduling for tests and other procedures.
- Assisted in maintaining medical records, ensuring accuracy and compliance with regulations.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Penn Foster Career School
Sacramento, CA07-2018
Medical Administrative Assistant - Medical Informatics
Job Corps
Sacramento, CA06-2018
Skills
- Cash management
- Cash handling
- Closing procedures
- Workflow management
- Staff management
- Staff training
- Customer service
- Problem-solving skills
- Computer proficiency
- Administrative skills
- Adaptable scheduling
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Front End Supervisor
Home Depot
02.2026 - Current
Kitchen Designer
Home Depot
06.2025 - 02.2026
Childcare Program Leader
Think Together
07.2022 - 06.2025
Service Desk Associate
Home Depot
10.2020 - 05.2022
Cash Office Clerk
Safeway
08.2020 - 11.2020
Cashier and Order Fufillment
Target
05.2019 - 10.2019
Assistant Preschool Teacher
Walnut Creek Presbyterian Church
03.2019 - 10.2019
Patient Unit Coordinator
Laurel Fertility Care
11.2018 - 01.2019
High School Diploma -
Penn Foster Career School
Medical Administrative Assistant - Medical Informatics
Job Corps