Tim O'Leary
Portland,OR
Summary
Front End Supervisor with almost 12 years of experience in customer service and cash management. Demonstrates exceptional skills in issue resolution, process improvement, and time management. Proven track record in training team members, streamlining processes, and enhancing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Front End Supervisor
Costco
Portland, Oregon
07.2013 - 04.2025
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Assist customers with purchases, ensuring satisfaction and efficient checkout process.
- Handle cash transactions accurately, reducing errors and increasing customer trust.
- Train new team members, improving overall team performance and service quality.
- Resolve customer issues promptly, enhancing store reputation and customer loyalty.
- Streamline checkout process, reducing customer wait times and boosting satisfaction scores. Implemented efficient cash handling procedures, minimizing errors.
Stay at Home Dad
Self
Portland, OR
08.2008 - 07.2013
- Assisting with event planning and execution.
- Taking care of maintenance and repairs.
- Cleaning rooms and common areas.
- Food preparation and serving.
- Maintaining the cleanliness of the property.
- Troubleshooting any issues that come up.
Buyer
GTS Interior Supply
Portland, OR
04.2003 - 07.2008
- Collaborated with quality assurance teams to ensure products met company and industry standards.
- Liaised with accounting and vendors to minimize and clear up invoice discrepancies.
- Participated in supplier calls to define component deliveries, meeting scheduled production dates.
- Managed procurement for construction materials, reducing costs and ensuring timely deliveries.
- Negotiated supplier contracts, achieving measurable cost savings and improved terms.
- Streamlined inventory processes, resulting in significant efficiency improvements.
- Collaborated with project managers to align purchasing with project timelines and budgets.
- Spearhead innovative projects, driving measurable results through strategic planning and effective team collaboration.
Education
Bachelor of Business - Computer Science
Concordia University
Portland, ORSkills
- Cash management
- Strategic planning
- Performance monitoring
- Customer service
- Time Management
- Process Improvement
- Team Leadership
- Negotiation
- Project Coordination
- Efficiency Optimization
- Issue Resolution
Timeline
Front End Supervisor
Costco
07.2013 - 04.2025
Stay at Home Dad
Self
08.2008 - 07.2013
Buyer
GTS Interior Supply
04.2003 - 07.2008
Bachelor of Business - Computer Science
Concordia University