Jovannie Nunez-Grullon
Brockton,MA
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Market Basket
Brockton, Massachusetts
09.2023 - 05.2026
- Supervised Market Basket front end cashiers, baggers, and customer service desk.
- Trained new cashiers on register use, payments, and checkout procedures.
- Scheduled front end shifts and adjusted coverage for busy store periods.
- Monitored cash handling, till counts, and register accuracy across lanes.
- Resolved customer concerns at checkout and service desk with calm communication.
- Coordinated lane openings, breaks, and bagger assignments during store hours.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Welcomed large volume of guests and improved overall customer service.
- Enforced store policies, safety rules, and front end appearance standards.
Education
Brockton High School
Brockton, MassachusettsSkills
- Team supervision
- Cash handling
- Cash management
- Opening and closing procedures
- Customer service
- Conflict resolution
- Goals and performance
- Employee motivation
- Team building
- Listening skills
- Shelving
Timeline
Front End Supervisor
Market Basket
09.2023 - 05.2026
Brockton High School