MATEELYAH STEPHENS

• Manage a high-volume caseload, ensuring timely patient access to therapy from initiation through ongoing treatment adherence
• Proactively identify, assess, and mitigate access barriers (insurance, financial, logistical) through development and execution of strategic action plans
• Partner with insurance providers and payer organizations to verify coverage, secure prior authorizations, and resolve reimbursement challenges
• Evaluate patient eligibility for financial assistance programs (free goods, copay support) and facilitate appropriate enrollment to ensure continuity of care
• Collaborate cross-functionally with internal stakeholders, healthcare providers, and specialty pharmacies to drive case progression and optimize patient outcomes
• Deliver education to patients, caregivers, and provider offices on insurance processes, program offerings, and treatment access pathways
• Serve as a patient advocate by navigating complex cases, removing delays, and ensuring a seamless and compliant care experience

KEY CONTRIBUTIONS

• Supported three rare disease product launches (Altuviiio, Qfitiia, Wayrilz), contributing to operational readiness and patient access strategy execution
• Contributed to process flow development and optimization, enhancing case management efficiency and scalability during product rollouts
• Trained and onboarded 5+ new hires, strengthening team capability and supporting knowledge transfer across the organization
• Selected as iCC Champion, identifying system gaps and driving continuous improvement through process and technology enhancements
• Represented the organization at patient conferences, delivering education, addressing access challenges, and strengthening stakeholder engagement
• Successfully managed multi-territory coverage and increased caseload demand, demonstrating agility and rapid onboarding of new accounts
• Supported high-touch, protocol-driven accounts, ensuring compliance and effective coordination across complex care environments