Mateo Alarcon

• Provided expert guidance to coworkers and customers on products, services, and policies.
• Mentored staff through hands-on leadership to enhance skills and achieve daily targets.
• Collaborated with store manager to develop strategies for sales and profit growth.
• Identified customer needs and resolved issues through proactive engagement.
• Leveraged knowledge of promotions to respond effectively to product inquiries.
• Cultivated strong customer relationships through attentive and friendly service.
• Delivered outstanding customer service to improve satisfaction levels.

Coordinated media interviews and event sponsorships to enhance brand visibility.

• Developed content for blog posts, landing pages, and social media to support marketing initiatives.
• Maintained relationships with key clients to drive customer satisfaction.
• Managed existing client accounts to ensure retention and loyalty.
• Verified and updated account information to maintain accuracy.

• Produced, directed, edited, and hosted multiple live shows for campus broadcast.
• Directed and designed graphic layouts for campus news segments.
• Conducted interviews with notable professionals to highlight career insights.
• Supervised and coordinated camera, lighting, and sound crew for seamless production.
• Introduced innovative ideas to enhance team performance and outcomes.