Mateo Alvarez
Senior Software Developer
Boston,MA
Summary
Skilled Software Developer with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of OOP and Databases management.
Bachelor's degree in Computer science with emphasys on software development and programming. A high level on programming logic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure Software Developer position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Tier 2 Technical Support Specialist
The Support Heroes
Boston, MA
02.2021 - 06.2022
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Analyzed code to assist support team in finding solutions and workarounds to problems.
- Developed proactive tools to assist customers and internal support organization.
- Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Strengths in HTML, JavaScript, CSS, Shopify Liquid, Browser DevTools, SQL, NodeJS.
Senior Software Programmer
AGA Asesorias & Software
Medellin, Antioquia
02.2018 - 08.2020
- Create, implement and test modules of an accounting app, inventory, third parties, production, among others.
- Install the app on the customer end and provide support.
- Create documentation and contribute ideas / solutions for new client requests.
- Designed and developed computer software web applications.
- Tested server code to validate code changes.
- Built databases and table structures for web applications.
- Worked closely with clients to establish specifications and system designs.
- Contributed to codebase used in software deployment on multiple virtual machines.
- Debugged and modified software components.
- Strengths C# JavaScript, HTML, CSS, SQL Server, Scrum, NodeJS, Visual Basic, Java, customer support.
Education
Bachelor's degree - Computer Science And Programming
Instituto Tecnológico Metropolitano
Medellin 02.2018 - 12.2022
High School Diploma -
Nazaret
Medellin 01.2006 - 11.2017
Skills
Software diagnosis
Customer service expert
Technical issues analysis
Technical documents comprehension
Staff education and training
Interpersonal Communication
Planning and Coordination
Attention to Detail
Written Communication
Timeline
Tier 2 Technical Support Specialist
The Support Heroes
02.2021 - 06.2022
Bachelor's degree - Computer Science And Programming
Instituto Tecnológico Metropolitano
02.2018 - 12.2022
Senior Software Programmer
AGA Asesorias & Software
02.2018 - 08.2020
High School Diploma -
Nazaret
01.2006 - 11.2017