Hi, I’m
Christian Aguilar
Daly City,CA
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Results-driven IT professional with over 10 years of specialized experience in customer service and formal technical training from Year Up’s IT Program. Adept at leveraging exceptional communication skills to translate complex technical concepts into clear, user-friendly guidance. Recognized for strong problem-solving abilities, diagnosing and resolving technical issues efficiently while minimizing downtime. Highly collaborative, with a proven ability to work cross-functionally and support teams in achieving operational goals. Combines a strong foundation in client relations with emerging expertise in IT systems, troubleshooting, and user support to bridge the gap between technology and people. Committed to continuous professional development and adapting to the evolving landscape of information technology.
Overview
11
years of professional experience
3
years of post-secondary education
Work History
META Via YUPRO
Tier 2 Technical Support Specialist
09.2024 - Current
Job overview
- Closed out 3,000+ tickets by performing technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions
- Collaborated with cross-functional teams to improve customer experience and streamline support processes.
- Provided technical support for weekly onboarding sessions of up to 500 new hires, assisting with device setup, account access, and permissions.
Airbnb
IT Support Specialist
01.2024 - 08.2024
Job overview
- Delivered daily user support via Jira, resolving requests, emergencies, live chats, and on-site IT issues. Managed user credentials, implemented 2FA setups, administered user accounts and permissions, and assisted users with navigating and troubleshooting Google Workspace applications.
- Conducted weekly onboarding sessions for 15–20 new users, setting up laptops, security keys, mobile device management, and Google Workspace environments.
- Created and maintained IT documentation, including system configurations, user guides, and troubleshooting manuals.
- Authored detailed documentation for AV equipment operations, outlining interfaces for controlling lights, monitors, and other office components to enhance user understanding and streamline troubleshooting.
Chase Center
Usher
10.2021 - Current
Job overview
- Provided enthusiastic customer service to 600-1000 fans per event while authenticating tickets and locating seats
- Ensured fans’ safety by following strict protocols and communicating clearly with venue security
- Monitored crowd behavior to ensure safety protocols were followed throughout the venue.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
Securitas
Security Officer
01.2022 - Current
Job overview
- Assisted up to 500 employees daily, monitoring the exterior and interior of the buildings, ensuring the patron's safety
- Properly followed procedures, ensuring all doors and other places are enclosed and all places are locked and secured
- Conducted regular patrols, identifying and addressing potential security risks proactively.
- Addressed potential security risks proactively by incorporating robust security protocols into all integration solutions developed.
Dave and Busters
Server
06.2018 - 02.2020
Job overview
- Successfully catering to an average of 70-100 guests per hour and attending to approximately 5000 customers weekly within a high-paced setting, contributing to the store's customer satisfaction rating
- Collaborated with kitchen staff using a POS system and devices to ensure timely and accurate delivery of orders, managing an average of 50-60 food orders/tabs per shift
- Adapted to varying customers' needs and preferences, managing a dynamic workload to exceed service expectations
Benihana
Server
01.2017 - 06.2018
Job overview
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
BJ's Restaurant & Brewhouse
Server
08.2016 - 02.2017
Job overview
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Processed customer payments accurately using POS systems, minimizing transaction errors.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Poke Bowl
Food Service Associate
01.2015 - 09.2016
Job overview
- Supervised daily food preparation and service operations to ensure compliance with health regulations.
- Trained new staff on food safety protocols and efficient service techniques.
- Maintained a clean and organized work environment for optimal food prep efficiency.
Cinemark
Movie Theater Employee
12.2014 - 12.2015
Job overview
- Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
- Provided exceptional customer service to promote positive movie-going experience.
- Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater''s operational hours.
Education
Year UpSan Francisco
No Degree from Computer Information Systems, Business Communication, Public Speaking
09.2023 - 08.2024
University Overview
- Participated in leading a one-year career development program with college-level courses, and professional training
- Accrued 200+ hours of hands-on training in the Internet Technology track
- Awarded [Award Name]
Skyline CollegeSan Bruno, CA
No Degree
08.2016 - 06.2018
University Overview
- Explored diverse subjects through extensive courses to build a broad foundation of knowledge and critical thinking skills
- Member of Filipino Kababayan Group
Westmoor HighschoolDaly City, CA
High School Diploma
Skills
- Systematic troubleshooting expertise
- Network configuration
- Client account management
- Implementation of security protocols
- Knowledge of hardware components
- Microsoft Office 365
- Google Workspace
- Mobile device administration
- Software diagnosis
Timeline
Tier 2 Technical Support Specialist
META Via YUPRO
09.2024 - Current
IT Support Specialist
Airbnb
01.2024 - 08.2024
Year Up
No Degree from Computer Information Systems, Business Communication, Public Speaking
09.2023 - 08.2024
Security Officer
Securitas
01.2022 - Current
Usher
Chase Center
10.2021 - Current
Server
Dave and Busters
06.2018 - 02.2020
Server
Benihana
01.2017 - 06.2018
Skyline College
No Degree
08.2016 - 06.2018
Server
BJ's Restaurant & Brewhouse
08.2016 - 02.2017
Food Service Associate
Poke Bowl
01.2015 - 09.2016
Movie Theater Employee
Cinemark
12.2014 - 12.2015
Westmoor Highschool
High School Diploma
Software
Google Workspace, Google Admin, Microsoft 365, Multi-factor authentication (DUO), 1Password, Jira, Oomnitza, Open AI, Confluence, Zoom Admin, Slack Admin, Active Directory Management, Salesforce, Software installations, Mobile Device Management, Microsoft Office 365, Multi-factor authentication