Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mateo Fernandez

Los Angeles,CA

Summary

Reliable and enthusiastic with experience in reception, concierge, and customer service areas. Skilled in customer engagement, problem resolution, and various software operations. Known for remaining poised and calm in busy environments.

Overview

8
8
years of professional experience

Work History

Brain Trainer

Vital Brain Health
Pasadena, California
09.2022 - Current
  • I perform and record QEEGs for clients ages 5–86.
  • I facilitate and monitor neurofeedback sessions for over 100 clients, both in-office and remotely worldwide.
  • I oversee my own client caseload, guiding each individual through their round of neurofeedback with care and consistency.
  • I research brain anatomy and effective strategies to support clients with ADHD, autism, OCD, emotional dysregulation, post-concussion, post-stroke, anxiety, depression, impulsivity, and school refusal.
  • I utilize neurofeedback to help clients understand their brainwave activity in real time and develop self-regulation skills to improve daily functioning.
  • I apply my knowledge of biofeedback, neurofeedback, and photobiomodulation to enhance client progress.
  • I ensure every client’s neurofeedback journey runs as smoothly, comfortably, and effectively as possible.
  • I am able to sell and promote our remote devices and products to clients worldwide, including representing our company at international events such as the Biomarker Summit in Helsinki, Finland

Youth Development Teacher

YMCA
Eugene, OR
02.2022 - 05.2022

Planned, lead, and implemented core and non-core programs, including team building/interacting with students ages 6 to 12

• Promoted and monitored the general safety and development, growth, and skill achievement of the participants

• Provided guidance and role modeling to youth

• Organized games/activities and prepared healthy lunches and snacks

Various Temporary Assignments, General Office, Front Desk Receptionist

AppleOne Employment Services
Glendale, CA
01.2018 - 12.2019

• Met and greeted clients

• Performed data entry, scanning, filing, and photocopying

• Received incoming calls and coordinated with staff to fulfill customer requests

• Inventoried items and packed boxes

• Collected and distributed mail

• Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.

Education

Bachelor of Science - Human Physiology

University of Oregon
Eugene, OR
06-2022

High School Diploma -

St Francis College Preparatory High School
La Cañada Flintridge, CA
05-2018

Skills

  • Social Media savvy (eg, Twitter, Instagram, Snapchat)
  • Docs, Sheets, Slides, Keynote, and Pages
  • Microsoft Office Suite (eg, MS Word, Excel, PowerPoint, Outlook) Google
  • Client monitoring
  • Problem solving
  • Attention to detail
  • Adaptive learning

References

References available upon request.

Timeline

Brain Trainer

Vital Brain Health
09.2022 - Current

Youth Development Teacher

YMCA
02.2022 - 05.2022

Various Temporary Assignments, General Office, Front Desk Receptionist

AppleOne Employment Services
01.2018 - 12.2019

Bachelor of Science - Human Physiology

University of Oregon

High School Diploma -

St Francis College Preparatory High School