Mateo Gomez
El Paso,TX
Summary
Interest in Supplements, herbs, plants and cooking. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist Clerk
Victory Counseling Center, Inc.
El Paso, TX
04.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Bakery Associate
Texas Roadhouse Restaurant
Abilene, TX
01.2015 - 04.2015
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
Red Cross Volunteer
Red Cross
San Antonio, TX
05.2014 - 08.2014
- Oversaw day-to-day activities of residents in [Type] facility.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Helped social workers build, coordinate and lead programs supporting individuals with [Type] and [Type] concerns.
- Worked with clients to improve life choices and maximize benefits of programs.
Sandwich Artist
SUBWAY®Restaurants
Victoria, TX
08.2013 - 08.2014
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Associate of Arts - General Studies
Victoria College
Victoria, TXNo Degree - History
Trinity University
San Antonio, TXBachelor of Arts - Business Administration
The University of Texas At El Paso
El Paso, TX12.2024
Skills
- Data Entry and Database Software
- Computer Proficiency
- Greeting and Seating Clients
- Travel Planning
- Office Reception
- Call Answering and Routing
- Appointment Booking
- Office Equipment Operation
- CPT Coding
- Appointment Confirmation
- Making Appointments
- Call Transfers
- HIPAA Guidelines
- Administrative and Clerical Support
- Business Operations Understanding
- Mail Preparation and Sorting
- Drafting Memoranda
- Telephone Answering
- Meeting Support
- Spanish Interpreting
- Customer Inquiries
- Patient Appointment Management
- Automated and Manual Data Entry
- Articulate Communication
- Insurance Information Collection
Gardening
I maintain an organic garden that sustains my diet. I am am a self-taught gardener and enjoy reading about medicinal teas. I enjoy working with customers and assisting them in choosing products that will add value to their lives.
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Clerk
Victory Counseling Center, Inc.
04.2016 - Current
Bakery Associate
Texas Roadhouse Restaurant
01.2015 - 04.2015
Red Cross Volunteer
Red Cross
05.2014 - 08.2014
Sandwich Artist
SUBWAY®Restaurants
08.2013 - 08.2014
Associate of Arts - General Studies
Victoria College
No Degree - History
Trinity University
Bachelor of Arts - Business Administration
The University of Texas At El Paso
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