Mateo Lengua
Perry's Steakhouse
Miami,USA
2
Languages
1
Certification
9
years of professional experience
I am a 28 year old who has dedicated his life to put others before myself, in and outside the workplace. Some people would say that it is not the best trait to have but i strongly believe that it's the main reason why I have always exceeded in life. The energy you give to the world, the world will give it back in due time. Being in the industry for 10 years, while starting off as a employee at Chipotle, to then managing in a Multi-million dollar company that exceeds in Fine dining, this growth is the reason of who I am today.
Work History
Server
11 Months- Delivered exceptional customer service in high-volume dining environment.
- Managed tables efficiently, enhancing guest experience through attentive service.
- Resolved guest complaints promptly, maintaining positive dining atmosphere and satisfaction.
- Developed strong relationships with regular customers, increasing loyalty and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bar Manager
1 Year- Managed shifts for 75 employees, ensuring smooth operations and adherence to service standards.
- Trained and mentored staff on beverage preparation techniques and customer service protocols.
- Managed inventory processes, optimizing stock levels while reducing waste through strategic ordering.
- Established relationships with suppliers to secure competitive pricing and high-quality ingredients.
- Ensured compliance with health regulations, maintaining a safe and sanitary environment for patrons and staff.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Streamlined inventory management for optimal stock levels and reduced waste.
Bar Manager
8 Months- Maintained labor and LBW costs within budget.
- Created cocktails for our monthly specials.
- Monitored LBW inventory weekly to prevent overstocking or shortages.
- Scheduled Bartenders according to volume to ensure Labor was not wasted while also not affecting the guest experience.
- Oversaw daily bar operations, ensuring efficiency and adherence to quality standards.
Bartender
8 Months- Performed opening and closing duties by following our SOP's.
- Crafted hand-made cocktails efficiently and elegantly.
- I am a showman at the bar and believe people that come to sit at the bar are there for an entertainment purpose, whether it be by conversation, finesse in making cocktails or just both.
- Ensured secure handling of cash and card transactions
- Created a clean and organized station to ensure efficiency and accuracy.
- Utilized food and drink menu knowledge to enhance sales through effective upselling.
Team Lead/Bayhost
1 Year 2 Months- Supervised designated floor, ensuring staff adhered to operational standards.
- Jumped onto service well and expo to make sure we didn't drag any ticket times.
- Assisted my fellow associates where they needed me most. Whether it be running drinks, checking on food or even flipping their bays.
- Collaborated with team members to enhance overall venue performance.
Bar Manager
2 Years 1 Month- As a Bar manager, I was in charge of anything bar related and much more.
- I oversaw the performance of all FOH members.
- Interviewed and sent paperwork of all FOH new hires.
- Maintained an LBW on budget.
- Maintained a good Labor % inside the company's budget.
- Forcasting sales
- Scheduling of all FOH member. (Host, Busser, Bartender, Server, Barback)
- Inventory on LBW
- Inventory on Kitchen
- Ordered all LBW through my distributers.
- Paid invoices for entire store.
- Documented and terminated employees who were not an asset to the company.
Bartender
3 Years- Performed opening and closing duties by following our SOP's.
- Made Hand-Crafted cocktails at a efficient yet elegant manner.
- I am a showman at the bar and believe people that come to sit at the bar are there for an entertainment purpose, wether it be by conversation, finesse in making cocktails or just both.
- Handled cash/card transactions responsibly
- Created a clean and organized station to ensure efficiency and accuracy.
- Knowledge of food and drink menu to ensure that the bar was providing more sales by upselling.
Education
AA - Business
Skills
Detail oriented
Charismatic
Leader
Speak fluent Spanish
Hospitality service expertise
Team collaboration
Sales techniques
Great bar knowledge
Mixology
Multi-tasker
Precise and efficient
Accomplishments
- Used Microsoft Excel to create and develop inventory tracking spreadsheets.
Certification
ServeSafe | December 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Perry's Steakhouse
09.2025 - CurrentRead More
Bar Manager
Topgolf
09.2024 - 09.2025Read More
Bar Manager
Chef Adrianne's
01.2024 - 09.2024Read More
Bartender
Thorn
04.2023 - 12.2023Read More
Team Lead/Bayhost
Topgolf
10.2022 - 12.2023Read More
Bar Manager
Pisco Y Nazca Kendall
07.2020 - 08.2022Read More
Bartender
Pisco Y Nazca
07.2017 - 07.2020Read More
Miami Dade College
AA from Business
Read More