Mateo Martinez
JACKSONVILLE,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Works effectively as part of a team to achieve personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Panda Express
Jacksonville, Oregon
07.2024 - 08.2025
- Assisted customers with menu selections and order placements.
- Resolved customer complaints and ensured satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to streamline service operations.
- Educated customers on promotional offerings and specials.
- Ensured food safety standards were consistently followed.
- Handled inventory management by restocking supplies as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Northside Highschool
Jacksonville, NC07-2023
Some College (No Degree) - Automotive Engineering
Coastal Carolina Community College
Jacksonville, NCSkills
- Customer service
- Food safety compliance
- Inventory management
- Point-of-sale operation
- Menu knowledge
- Customer relationship management
- Transaction accuracy
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Complaint resolution
- High-energy attitude
- Punctuality and reliability
- Effective communication
Affiliations
- Car and Motorcycle Building
Certification
- Automotive Systems Technology Certificate
- Powertrain Certificate
- Engine Performance Certificate
- Undercar Certificate
References
References available upon request.
Timeline
Customer Service Representative
Panda Express
07.2024 - 08.2025
High School Diploma -
Northside Highschool
Some College (No Degree) - Automotive Engineering
Coastal Carolina Community College