Mateo Zuleta
West Palm Beach,United States
Summary
High-energy Chief Operating Officer with demonstrated record of exceeding profitability goals and driving increased revenues while containing costs. Successfully grew organizations to achieve excellence through efficient operational systems support. Skilled Behavioral Therapist proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of incompatible and stereotypical behaviors and ongoing support. Dependable and ethical with superior work ethic. Goal oriented with a mindset to open my own practice in ABA therapy within the future. Hobbies also include real estate investing, mechanical work on auto vehicles, and digital electronic hardware design and programming.
Overview
9
9
years of professional experience
Work History
COO
Essential Healing Of South Florida
Lake Worth, FL
08.2024 - Current
- Developed and implemented strategic plans to achieve organizational objectives.
- Established policies and procedures to ensure efficient operations.
- Supervised the executive team, providing guidance on operational decisions.
- Monitored performance metrics of departments and provided feedback to executives.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Acted as a liaison between internal teams and external stakeholders such as customers or partners.
- Advocated for corporate social responsibility programs that benefit employees, communities, and environment.
- Managed day-to-day operations of organization including staff management, scheduling, customer service.
- Analyzed market trends and assessed potential impact on organization's growth strategy.
- Led efforts in creating an effective internal communications plan among different departments.
- Built relationships with industry leaders both internally and externally to create new opportunities for growth.
- Formulated key performance indicators that measure success against set goals and objectives.
- Coordinated recruitment activities such as job postings and interviewing prospective candidates.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Chaired meetings to discuss strategic initiatives and operational issues.
Registered Behavioral Technician
Essential Healing of South Florida
Lake Worth, United States
10.2019 - Current
- Documented behavioral incidents thoroughly to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Maintained client and employee areas in good working order and with adequate supplies.
- Completed patient reports daily and submitted to management for evaluation.
- Effectively managed daily charting for each patient.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Delivered one-on-one, group therapy, and ABA services.
- Exceeded RBT Quota of top earners by 27% year over year.
- Grew territory by 150% in 2021, and by 50% 2022 and 2023.
- Secured Relational contracts with multiple medical providers such as PCP, Psychologist, Psychiatrist, and various Occupational and therapeutic therapy offices.
- Responsible for new therapist training and implementations of therapist in a variety of settings.
- Provided account management for my territory and maintained ongoing client relations throughout 24 separate accounts.
Cook
Bolay
West Palm Beach, United States
09.2018 - 07.2019
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Replenished food items from inventory and rotated ingredients.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Made meals in accordance with company standards and requirements.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Lifeguard
Rapids Water Park
West Palm Beach, United States
05.2017 - 08.2018
- Kept watch over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Observed sections of assigned water zone of responsibility.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Adhered strictly to emergency action plans.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Used training and medical supplies to examine injured people and administer first aid.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
Kitchen Manager in Training
Chipotle
West Palm Beach, United States
03.2016 - 04.2017
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05.2021
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2019
Bachelor of Arts - Clinical Child Psychology
Palm Beach State College
Lake Worth, FLSkills
- Group facilitation
- Incident reporting
- Food preparation and handling
- Records management
- Security monitoring
- Emergency response
- Data collection
- Patient Advocacy
- Case management
- Organizational skills
- Training & development
- Friendly, positive attitude
- Problem resolution
- Reliable & trustworthy
- Emotional Intelligence
- Cold-calling
- Client acquisition
- Medical office prospecting
- Team leadership
- Direct sales
- Relationship Management
- Product and service knowledge
- Staff training
- Territory Management
- Networking skills
Timeline
COO
Essential Healing Of South Florida
08.2024 - Current
Registered Behavioral Technician
Essential Healing of South Florida
10.2019 - Current
Cook
Bolay
09.2018 - 07.2019
Lifeguard
Rapids Water Park
05.2017 - 08.2018
Kitchen Manager in Training
Chipotle
03.2016 - 04.2017
Associate of Arts -
Palm Beach State College
High School Diploma -
Palm Beach Central High School
Bachelor of Arts - Clinical Child Psychology
Palm Beach State College
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