Natalia Alves
West Palm Beach,United States
Summary
Enthusiastic Food Server with years of experience, food handling certificate, and serving food in busy restaurants and banquets. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards. Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to management to maintain smooth operations during peak hours, TIPS Certification .Insurance Adjusting Assistant with multiple seasons of experience, calling clients and updating their status into Xactimate daily. Reliable Sales Associate, with years of experience in properly handling customer inquiries and transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Ambassador Hotel
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Vendor
The Swap Shop
06.2021 - Current
- Set up a organized stand with your items to appeal to customers.
- Price items competitively and accurately to insure sales.
- Provide outstanding customer service to 25+ people per shift.
- Handle cash and give precise change.
Cashier/ Service Floor
What-A-Buy thrift
06.2018 - 11.2023
- Open/Close shop
- Warmly welcome 10+ customers per shift, provide advice on products and assist with finding merchandise.
- Increasing sales by providing the ultimate customer experience.
- Provide customers with assistance on furniture purchases and pick up orders.
- Ensure all shelves and displays are properly coordinated and restocked for better inventory control and customer access.
- Manage cash drawer while maintaining 100 percent accuracy rate on end of day audit reports.
- List items online competitively , packaging and shipping out sold items.
Server
Backyard to Bowties Catering
10.2022 - 04.2023
- Developed and implemented a system for tracking quality assurance and food safety standards, leading to improved food safety
- Assist with food preparation for events maintaining a clean and safe environment.
- Provide great customer service by taking accurate orders and communicating with the kitchen.
Insurance Adjuster Assistant
Independent, Travel
10.2021 - 10.2022
- Communicate with 50 + clients daily to touch base, schedule appointments, or answer any questions. Then update their file on Xactimate.
- Must Provide a caring and understanding environment for clients , as they are likely going through loss.
- Scheduling and mapping out home inspections making sure to keep clients informed.
- Assist with labeling photos of the home and note any visible damage
Host / Server
Copper Blues
12.2020 - 06.2021
- Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty.
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment.
- Demonstrated a high level of multitasking by efficiently handling multiple orders at once.
- Demonstrated excellent problem-solving skills by resolving customer disputes in a timely and professional manner.
- Monitored the dining room to ensure a neat and orderly environment and provided assistance to servers and other staff as needed
- Managed reservations, seating guests and managing wait times to ensure all guests were served in a timely manner
Education
Highschool Diploma -
Seminole Ridge Highschool
05.2019
Skills
- Strong Communication Skills 4/5
- Customer Service Skills 4/5
- Friendly and Outgoing Attitude 4/5
- Problem Solving Skills 4/5
- Multitasking Skills 4/5
- Food service 4/5
Certification
Food Handling Certificate , TIPS Certification.
Timeline
Server/Bartender
The Ambassador Hotel
12.2023 - Current
Server
Backyard to Bowties Catering
10.2022 - 04.2023
Insurance Adjuster Assistant
Independent, Travel
10.2021 - 10.2022
Vendor
The Swap Shop
06.2021 - Current
Host / Server
Copper Blues
12.2020 - 06.2021
Cashier/ Service Floor
What-A-Buy thrift
06.2018 - 11.2023
Highschool Diploma -
Seminole Ridge Highschool
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