MATEUS DA SILVA CASTILHO
Fort Lauderdale,FL
Summary
Seeking a flight attendant position where I can utilize my customer service experience to contribute to the core values and success of American Airlines. My first priority is the safety of the customers, shareholders, business partners, and employees. I approach the flight attendant position with a positive attitude, and will use my integrity and problem solving skills to make the right decisions to ensure the highest levels of safety and customer service.
Overview
11
11
years of professional experience
Work History
Personal Trainer
Freelance Gym
01.2021 - 03.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Provided emergency first aid and CPR as needed.
Personal Trainer
Fitness 19
07.2018 - 01.2021
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Educated clients on importance of proper nutrition to reach fitness objectives.
Front Desk Receptionist
The Venetian Resort Hotel Casino
02.2015 - 12.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Sales Associate
Forever 21
02.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
McDonald's
07.2013 - 11.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Facilitated team-oriented atmosphere, contributing to staff morale and productivity.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV07.
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Hospitality service expertise
- Time management
- Verbal and written communication
- Multilingual skills
Languages
Spanish
English
Portuguese
Timeline
Personal Trainer
Freelance Gym
01.2021 - 03.2024
Personal Trainer
Fitness 19
07.2018 - 01.2021
Front Desk Receptionist
The Venetian Resort Hotel Casino
02.2015 - 12.2017
Sales Associate
Forever 21
02.2014 - 02.2015
Cashier
McDonald's
07.2013 - 11.2013
High School Diploma -
Eldorado High School
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