Mateya Hamilton
Philadelphia,PA
Summary
Dedicated healthcare professional with extensive experience as a medical assistant and in pharmacy. Recognized for exceptional communication skills, strong organizational abilities, and proven talent for multitasking in fast-paced environments. Committed to delivering high-quality patient care through a comprehensive understanding of healthcare practices and a compassionate approach to patient interactions. Passionate about enhancing patient experiences and contributing positively to healthcare teams.
Overview
15
15
years of professional experience
1
1
Certification
1
1
BLS
1
1
BASIC LIFE SUPPORT CPR
Work History
Patient Safety Associate
Lankenau Medical Center
Wynnewood, PA
11.2025 - Current
- Conducted comprehensive safety audits to identify risks and recommend corrective actions.
- Implemented patient safety protocols, enhancing compliance with healthcare regulations.
- Developed training materials for staff on best practices in patient safety initiatives.
- Analyzed incident reports to identify trends and drive quality improvement strategies.
- Monitored patient safety protocols to identify potential risks and ensure compliance with healthcare standards.
- Provided emotional support to patients and families, creating a more comfortable healing environment for all involved.
- Reduced the risk of falls by assisting patients with mobility and providing personalized care.
Behavioral Health Technician
Thomas Jefferson University Hospitals-Magee Division
Philadelphia, PA
02.2016 - Current
- Assist registered nurses under the direction with the treatment of patients with behavioral health difficulties such as substance abuse, post-traumatic stress disorder, mental instability, physical and emotional abuse suffering.
- Accountability & commitment to providing a safe environment for the wellbeing of patients including but not limited to; constant one on one observation of assigned patients, deescalating situations while providing understanding & compassion, awareness of patient changes & conditions reporting promptly.
- Document patient behavior information on an hourly basis.
- Monitored patient behavior and reported observations to healthcare team for effective treatment adjustments.
- Assisted in daily living activities, promoting independence and enhancing quality of life for patients.
- Trained and mentored new staff on best practices in behavioral health care delivery.
- Implemented individualized care plans to support patient mental health and recovery.
Patient Care Technician, Emergency Department
Our Lady of Lourdes Hospital
Camden, NJ
04.2011 - 11.2015
- Receives patients at the time of visits and supports the physicians and other clinical staff in the key responsibilities, which includes reception duties, administrative and clerical support, and assistance with patient procedures.
- Greets and registers patients, completes forms, collects and enters patient demographic and billing information, prepares charts, reviews fee slips, maintains office filing system, updates electronic medical records as appropriate and collects payments in accordance with cash handling policies and procedures.
- Administered patient care, including taking vital signs and preparing patients for examinations.
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Conducted hourly rounding on assigned patients for consistent assessment of well-being or changes in condition requiring intervention or escalation to nursing staff.
- Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic medical records.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Brightwood Career Institute formerly as known Kaplan/Thompson Career Institute
PhiladelphiaSkills
- Healthcare management
- Quality improvement
- Incident reporting
- Basic life support
Certification
NRCMA, CPhT and CNA
Timeline
Patient Safety Associate
Lankenau Medical Center
11.2025 - Current
Behavioral Health Technician
Thomas Jefferson University Hospitals-Magee Division
02.2016 - Current
Patient Care Technician, Emergency Department
Our Lady of Lourdes Hospital
04.2011 - 11.2015
Brightwood Career Institute formerly as known Kaplan/Thompson Career Institute