Matheus Atila
Guest Departure Officer
Araguari,Minas Gerais
Summary
Proactive professional who has been consistently praised as passionate and courteous by co-workers and management. Guest Services Representative with 6 years' experience. Extremely strong communication skills. Excellent interpersonal skills. Have worked in several Accor Hotels and 3 different Luxury Cruise Lines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Guest Departure Officer
Royal Caribbean International
06.2022 - Current
- Provide exceptional Customer Service in Guest services Desk;
- Handle complaints and provide best solution;
- Ensure smooth departure process by creating accurate manifest and supervising staff during departure morning;
- Supervise The Key Program ensuring all guest satisfaction placing courtesy calls and sending The Key letters in time;
- Financial reports;
Guest Services Officer
Royal Caribbean International
12.2019 - 06.2022
- Provide exceptional Customer Service at Guest services Desk;
- Handle complaints and provide best solution;
- Managed more than 30 courtesy calls per voyage;
- Night shift Reports;
- Guest Services Breakdown Report;
- Financial reports;
Receptionist - Night Auditor
Mercure Belo Horizonte Lourdes
07.2015 - 06.2017
- Provide exceptional Customer Service at front desk;
- Execute with mastery procedures like check-ins, check-outs and run night audit.
- Implement routines to help at hotel organization and make financial Reports;
Education
Bachelor - Tourism
Universidade Federal De Minas Gerais
Belo Horizonte 04.2001 -
Getting Started As A New Leader -
RCL University
Allure Of The Seas01.2020
Accelerating Leadership Performance Series - ALPS - Organizational Leadership
RCL University
Brilliance Of The Seas 04.2001 -
T3 - Effective Communication & Facilitation Skills - Communication Studies
RCL University
Brilliance Of The Seas 04.2001 -
Skills
Training and Development
Accomplishments
- Successfully completed the Assistant Front Desk Manager TCI's;
- Assisting on a daily basis the onboard Front Desk Manager;
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Guest Departure Officer
Royal Caribbean International
06.2022 - Current
Guest Services Officer
Royal Caribbean International
12.2019 - 06.2022
Receptionist - Night Auditor
Mercure Belo Horizonte Lourdes
07.2015 - 06.2017
Bachelor - Tourism
Universidade Federal De Minas Gerais
04.2001 -
Accelerating Leadership Performance Series - ALPS - Organizational Leadership
RCL University
04.2001 -
T3 - Effective Communication & Facilitation Skills - Communication Studies
RCL University
04.2001 -
Getting Started As A New Leader -
RCL University
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