Matheus Barbosa
Middleboro,MA
Summary
Dynamic and adaptable professional with a proven track record at Yogi Bear's Jellystone Park Campground, excelling in guest service and emergency response readiness. Leveraged decision-making competence and friendliness to enhance customer satisfaction and operational efficiency. Skilled in creating engaging recreational activities and managing store operations, significantly contributing to a positive guest experience.
Overview
1
1
year of professional experience
Work History
Pool Attendant
Yogi Bear's Jellystone Park Campground
Carver, MA
08.2024 - Current
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of cleaning the facilitie, ensuring a healthy environment for Guests.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Recreational Staff Member
Yogi Bear's Jellystone Park Campground
Carver, MA
05.2024 - Current
- Helped maintain the safe and efficient operation of recreational activities, ensuring a positive experience for all.
- Ran events in recreation facilities and monitored facility conditions.
- Registered participants and answered specific event Questions.
- Collaborated with fellow staff members to develop a well-rounded schedule of recreational activities.
Store Staff
Yogi Bear's Jellystone Park Campground
Carver, MA
05.2023 - 08.2023
- Increased customer satisfaction by providing exceptional customer service and anwsering all questions
- Handled customer returns and exchanges professionally, resolving issues promptly to maintain customer loyalty.
- Collaborated with team members to create eye-catching merchandise displays that attracted customers.
Education
Middleborough High School
Middleborough, MASkills
Guest service
Adaptability in Situations
Emergency response readiness
Decision-Making Competence
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Pool Attendant
Yogi Bear's Jellystone Park Campground
08.2024 - Current
Recreational Staff Member
Yogi Bear's Jellystone Park Campground
05.2024 - Current
Store Staff
Yogi Bear's Jellystone Park Campground
05.2023 - 08.2023
Middleborough High School