Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Matheus Harris

Marlborough ,MA

Summary

Hardworking employee enthusiastic about learning Sales and tech fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Sales Representative, Canvasser

DaBella
11.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated new leads through networking and attending industry events.

Shift Manager

Starbucks
03.2022 - 10.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Customer Service Representative

Target
10.2019 - 02.2022
  • Assisted Customers with Purchase Inquiries, Bagged Groceries, and assisted in Overall Store
  • Support Operations
  • Engaged in conversations with customers to improve customer experience
  • Back-Office Associate, Picked Online Pickup in Store Orders
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Customer Service, Associate Trainer

Panera Bread
04.2018 - 09.2019
  • Placed and Prepared Customer Orders in a Fast Paced Work Environment
  • Maintained and Cleaned
  • Restaurant
  • Trained Other Associates in all areas in the Restaurant.

Education

MA - Business and Information Technology

Framingham State University
Framingham
05.2024

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Marlborough High School
Marlborough, MA
2019

Skills

  • People Person
  • Detail Oriented
  • Eager Learner
  • TECHNOLOGIES
  • Programming Languages:
  • Java
  • HTML, CSS, Python
  • Other: Microsoft Office
  • Microsoft Outlook
  • Making good impressions on potential prospects generation leads for business

Additional Information

  • AWARDS , Employee of the Month at Whole Foods Market Employee of the Month at Target

Languages

Portuguese
Native or Bilingual

Timeline

Sales Representative, Canvasser

DaBella
11.2022 - Current

Shift Manager

Starbucks
03.2022 - 10.2022

Customer Service Representative

Target
10.2019 - 02.2022

Customer Service, Associate Trainer

Panera Bread
04.2018 - 09.2019

MA - Business and Information Technology

Framingham State University

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Marlborough High School

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