Matheus Rosa
Marlborough,MA
Summary
Adaptable Schedule Coordinator with 3 years of experience in project scheduling and management. Skilled in evaluating production needs and processes, adept at meeting challenging deadlines by adapting to client requirements. Demonstrates strong communication and leadership skills to enhance productivity and workflows. Known for problem-solving abilities and commitment to ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Schedule Coordinator
Discover Surfaces
09.2021 - Current
- Collaborated with sales and customer service teams to resolve scheduling conflicts and accommodate customer requests promptly and effectively
- Orchestrated the production and installation schedules for custom countertop projects, ensuring efficient workflow from fabrication to installation.
- Coordinated with production teams to prioritize orders based on project specifications and customer timelines, resulting in reduction in lead times.
- Scheduled and dispatched installation crews based on project timelines, geographic locations, and customer preferences, optimizing resource allocation and reducing travel costs.
Sales Agent
Metro By T-Mobile
08.2019 - 09.2021
- Achieved and surpassed monthly sales goals through effective upselling techniques and product knowledge.
- Contributed to a 15% increase in store revenue through effective sales strategies and customer engagement.
- Collaborated with team members to optimize store performance and contribute to a positive work environment.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction and retention.
Education
High School Diploma -
Marlborough High School
Marlborough, MA06.2020
Skills
- Phone and Email Etiquette
- Task Delegation
- Deadline-oriented
- Office Administration
- Understanding of supply chain
- Project Management
- Scheduling and calendar management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Schedule Coordinator
Discover Surfaces
09.2021 - Current
Sales Agent
Metro By T-Mobile
08.2019 - 09.2021
High School Diploma -
Marlborough High School