MATHEUS SILVA
San Francisco,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
8
8
years of professional experience
Work History
Host/Greeter
Gastrobot Eats
08.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Store Owner
Grailed
01.2016 - Current
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Buying and Reselling rare high end clothing,shoes.
Caregiver
Family Members
01.2019 - 08.2023
- Assisted family member with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged family member in meaningful conversation, socialization, and activity while providing personal care assistance.
Assistant
Tyme for Tea & Co
06.2019 - 02.2020
- A family owned shop located in downtown Fremont, my daily responsibilities consisted of checking the quality of incoming Antiques/China as well as hosting the private viewings.
Host
Papillon French Restaurant
08.2017 - 06.2019
- At The Fine Dining establishment I was able to communicate with a diverse group of people and understand their needs
- Organized seating, waiter, room arrangements depending on the daily reservations
- Took online/phone reservations within groups and large parties
- Gained broad understanding of a variety of Wines and meat pairings.
Education
No Degree - Philosophy And Religious Studies
University of California Santa Cruz
Santa Cruz, CA01.2019
High School -
Washington High School
Fremont, CA01.2017
Skills
- Financial Tracking
- Financial Planning
- Inventory Control
- Business Administration
- Sales Management
- Operations Management
Volunteer Experience
WE LOVE U FOUNDATION, Bay Area, CA, Volunteer, 06/01/09, 2017, Multiple clean ups every year in the Bay Area, food drives, blood drives. Organization received the U.S. President’s Volunteer Service Award 2019.
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Host/Greeter
Gastrobot Eats
08.2023 - Current
Assistant
Tyme for Tea & Co
06.2019 - 02.2020
Caregiver
Family Members
01.2019 - 08.2023
Host
Papillon French Restaurant
08.2017 - 06.2019
Store Owner
Grailed
01.2016 - Current
No Degree - Philosophy And Religious Studies
University of California Santa Cruz
High School -
Washington High School