Kassandra Constantino
Colorado Springs,CO
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
5
5
years of professional experience
Work History
Host/Greeter
Olive Garden
04.2022 - Current
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Accommodated special seating requests for guests to enhance satisfaction.
Retail Sales Associate
Old Navy
03.2022 - 04.2022
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Crew Member Team Leader
Wendys
07.2020 - 08.2021
- Worked front counter, drive-thru and other areas.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Documented customer orders and conveyed special requests to kitchen staff.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Biology
University of Colorado At Colorado Springs
08.2025
High School Diploma -
Conifer Senior High School
05.2021
Skills
- Safe Work Practices
- Dining Area Maintenance
- Error Identification
- Heavy Lifting
- Menu Memorization
- Reservation Coordination
- Cleanliness and Organization
- Server Support
- Anticipating Guest Needs
Timeline
Host/Greeter
Olive Garden
04.2022 - Current
Retail Sales Associate
Old Navy
03.2022 - 04.2022
Crew Member Team Leader
Wendys
07.2020 - 08.2021
Bachelor of Science - Biology
University of Colorado At Colorado Springs
High School Diploma -
Conifer Senior High School
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Damian ByrdDamian Byrd
Restaurant Server at Olive Garden - Darden RestaurantsRestaurant Server at Olive Garden - Darden Restaurants
Hali "Blayze" DixonHali "Blayze" Dixon
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
Roxanna HernandezRoxanna Hernandez
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Matthew MulfordMatthew Mulford
Cybersecurity Analyst at Systems Planning & Analysis, Inc.Cybersecurity Analyst at Systems Planning & Analysis, Inc.