MATHEUS D. MARTINS PEREIRA
Miami Beach,FL
Summary
Reliable candidate adept at problem-solving and task prioritization, dedicated to supporting team success. Eager to take on diverse responsibilities and contribute to the business's growth in challenging environments. Excited about advancing to the next career phase and seizing new opportunities.
Overview
10
10
years of professional experience
Work History
Accountant
2BC Group
Miami, FL
03.2023 - 08.2024
- Administered accounts payable, accounts receivable, and billing.
- Kept accurate records of revenue, expenditures and payments.
- Managed payroll for 80+ employees, calculating hours, time off and commissions.
- Issued receipts, invoices, and billing statements.
- Made bank deposits and processed cash.
Ecommerce Agent
Goodwill Industries International
San Diego, CA
08.2023 - 02.2024
- Orchestrated the visual presentation and listing of 50 items daily on Goodwill's esteemed online shop and eBay platform
- Spearheaded the meticulous packing of 80 items daily, methodically scanning, and cataloging an average of 1000 items to optimize inventory management and streamline logistics
- Demonstrated expertise in appraising high-value jewelry
- Managed a volume of 50 daily phone inquiries and adeptly handled 30 email communications, epitomizing customer-centric service in the realm of e-commerce
- Served as a mentor and guide, imparting comprehensive e-commerce procedures and best practices to train and empower two new employees.
Revenue Agent
Wisconsin Department of Revenue
Milwaukee, WI
01.2023 - 02.2023
- Provided in-person and over the phone customer service to an average of 50 taxpayers and businesses of the State of Wisconsin per day, helping them through our platform to provide their W2s, 1099s, and other documents
- Implemented streamlined processes to ensure efficient payment handling and accuracy in financial transactions
- Conducted thorough investigations into bank accounts, marriage status, and addresses to proactively identify and combat instances of fraud
- Utilized comprehensive research methods and data analysis techniques to uncover fraudulent activities, ensuring the integrity of financial transactions and protecting the interests of taxpayers.
Financial Aid Counselor
Financial Aid Office of Carthage College
Kenosha, WI
09.2021 - 12.2022
- Reviewed diligently and cross-checked grants, scholarships, and loans of hundreds of students daily
- Conducted meticulous comparisons between our system and government programs, such as FAFSA, identifying and resolving any mismatches or discrepancies promptly to maintain program integrity
- Collaborated closely with my superior to promptly identify and alert any mismatches and maintained open lines of communication to resolve discrepancies efficiently
- Ensured accurate financial aid disbursement by proactively addressing issues and maintaining a high level of data integrity using Excel.
Customer Service Assistant
Bazarchic
Paris, France
01.2018 - 12.2019
- Engaged in an average of 50 customer calls per day and promptly responded to 200 emails
- Involved in regular discussions with my boss to explore ways of rewarding loyal customers and implementing measures to rectify any company errors or shortcomings
- Determined collaborate strategies to provide exceptional customer service, acknowledging and addressing any issues to foster long-term customer loyalty
- Collaborated actively with departments such as buying and media development to investigate and understand customer needs
- Utilized cross-functional teamwork to gather insights and align strategies, ensuring our product and services effectively met customer expectations.
Host
Balenciaga
Paris, France
01.2017 - 12.2018
- Provided an exceptional customer experience from the moment customers arrived
- Extended a warm greeting and made them feel comfortable in the luxurious setting
- Paid attention to their preferences and ensured their satisfaction throughout their visit
- Managed appointments for customer, carefully marking their appointment details, ensuring accuracy and prompt service
- Maintained a well-organized schedule, allowing for a seamless flow of customers and minimizing waiting times.
Luxury Sales Associate
Sandro
Paris, France
01.2016 - 12.2017
- Fostered a strong sense of community within our organization, focusing on customer satisfaction, building trust, and lasting relationships through our dedicated team
- Contributed to significant sales growth and achieved remarkable milestones for our brand
- Exceeded consistently daily and monthly sales records, generating approximately $25,000 in revenue per day, which directly translated into commission earnings for our team
- Committed to excellence, customer satisfaction, and a deep understanding of our target market using our client database
- Participated in daily training sessions focused on enhancing our customer approach, increasing additional sales, and fostering customer retention.
Sales Associate
Nike
Paris, France
01.2015 - 12.2016
- Leveraged my multilingual abilities to assist customers from around the world in finding the perfect shoe.
Education
Bachelor of Arts - Finance, Financial Management, Investment Analysis, Financial Markets and Institutions, Corporate Finance -
Carthage College
Kenosha, WI05.2023
Skills
- Financial Management
- Accounting Control
- Customer Service
- Customer Database Management
- Teamwork and Collaboration
- Conflict Resolution
- Public Speaking
- Cash Handling
Languages
- French, Native
- Portuguese, Native
- Spanish, Fluent
- English, Fluent
- Italian, Intermediate
Timeline
Ecommerce Agent
Goodwill Industries International
08.2023 - 02.2024
Accountant
2BC Group
03.2023 - 08.2024
Revenue Agent
Wisconsin Department of Revenue
01.2023 - 02.2023
Financial Aid Counselor
Financial Aid Office of Carthage College
09.2021 - 12.2022
Customer Service Assistant
Bazarchic
01.2018 - 12.2019
Host
Balenciaga
01.2017 - 12.2018
Luxury Sales Associate
Sandro
01.2016 - 12.2017
Sales Associate
Nike
01.2015 - 12.2016
Bachelor of Arts - Finance, Financial Management, Investment Analysis, Financial Markets and Institutions, Corporate Finance -
Carthage College
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