Mathew Cota
Proprio
Surprise,AZ
1
Language
1
Certification
4
years of professional experience
Romanian interpreter supporting accurate communication in structured, time-sensitive settings, with a background in policy review, documentation control, and auditing 5+ plans per month. Brings a careful approach to keeping information current, identifying gaps, and preserving clarity when details must be precise. Positioned for roles that depend on Romanian language support, consistency, and clear translation of complex information.
Work History
Digital Relationship Manager (Bi-Lingual-Romanian)
1 Year 4 Months- Process 50% of digital account requests weekly with accurate documentation and timely follow-up.
- Handle 20 member inquiries daily in Romanian and English while maintaining clear, professional service.
- Support members with online banking navigation, account updates, and issue resolution through remote channels.
- Build trusted relationships by providing responsive follow-up and personalized guidance on digital services.
- Coordinate account maintenance tasks with internal teams to resolve member requests efficiently.
- Monitor member concerns and escalate complex cases to the appropriate department when needed.
- Use active listening to clarify member needs and recommend the right service path.
- Maintain confidentiality while handling sensitive member information across digital communication channels.
- Assist with policy and procedure updates that improve consistency in member-facing workflows.
Romanian Interpreter
3 Years 9 Months- Interpret live conversations between Romanian-speaking clients and internal teams with accuracy and professionalism.
- Translate spoken information into clear, culturally appropriate language for remote service interactions.
- Maintain confidentiality while handling sensitive client conversations and related communication details.
- Clarify complex discussions by relaying tone, context, and intent without changing meaning.
- Document interpretation notes and conversation outcomes in a consistent, organized format.
- Coordinate with staff to support smooth scheduling and language access for client-facing services.
- Adapt communication style to match client needs, technical language, and meeting pace.
- Review terminology before sessions to prepare for accurate interpretation across service topics.
- Track recurring language issues and raise concerns when clarification is needed for future interactions.
- Follow established procedures for remote sessions, documentation, and client communication standards.
- Provide reliable language support during high-volume periods and time-sensitive conversations.
Romanian Interpreter
1 Year- Interpreted live conversations between Romanian and English speakers in customer service and business settings.
- Applied active listening to capture tone, intent, and detail during fast-paced calls and conferences.
- Maintained confidentiality while handling sensitive information across diverse client conversations.
- Clarified terminology and cultural nuances to reduce misunderstanding between speakers.
- Adapted quickly to different subject matters while keeping communication clear and professional.
- Documented interpretation details and call notes when required by workflow standards.
- Supported customer service, medical, and business calls with consistent verbal communication.
- Translated spoken messages with attention to accuracy, tone, and context during real-time conversations.
- Adapted interpretation style to match caller needs, urgency, and conversation setting.
- Reported recurring communication issues to improve service consistency and response quality.
- Maintained professionalism during repeat client interactions and varied call scenarios.
- Coordinated with service teams to resolve language barriers and keep conversations moving efficiently.
- Handled sensitive or high-stakes conversations with calm, neutral, and professional communication.
- Reviewed procedures and terminology guidelines to support consistent interpretation quality.
Education
Master of Business Administration - Business Administration
Bachelor of Science - Bachelors of Science With General Management
Associate of Applied Science - Computer Science
Skills
Business continuity planning
Risk assessment
Crisis management procedures
Policy and procedure development
Audit compliance
Strategic planning
Records management
Employee development
Written communication
Cross-functional coordination
Accomplishments
- General Management Certificate-UOP
Certification
General Management Certificate-UOP
Languages
Romanian
Native or Bilingual
Timeline
Digital Relationship Manager (Bi-Lingual-Romanian)
Copper State Credit Union
06.2025 - CurrentRead More
Romanian Interpreter
Proprio
01.2023 - CurrentRead More
Romanian Interpreter
Language Line Solutions
01.2023 - 01.2024Read More
Heald College
Associate of Applied Science from Computer Science
Read More
University of Phoenix
Bachelor of Science from Bachelors of Science With General Management
Read More
University of Phoenix
Master of Business Administration from Business Administration
Read More