MATHEW HENSLEY
Converse,TX
Summary
Dynamic and Results-Oriented Lead Trainer with over a decade of experience in high-volume operations, technical logistics, and facility maintenance. A "Surgical" professional recognized for technical proficiency and the ability to mentor incoming talent to achieve the "Gold Standard" of performance. Expert in navigating fast-paced environments while maintaining 100% adherence to safety and operational protocols.
Overview
11
11
years of professional experience
Work History
Customer Service & Certified Field Trainer
H-E-B
San Antonio, TX
05.2024 - Current
- Leadership: Selected by management to lead the onboarding and technical training of incoming Partners, ensuring 100% mastery of corporate standards and safety protocols.
- Operations: Manage high-volume retail logistics and inventory flow with surgical precision to ensure peak store efficiency during high-traffic hours.
- Standards Guardian: Execute rigorous department sanitation and safety inspections, consistently meeting or exceeding H-E-B’s elite operational benchmarks.
- Expert Engagement: Resolve complex customer inquiries and facilitate a high-tier shopping experience through advanced communication and problem-solving.
Project Coordinator
Independent/Volunteer
San Antonio, TX
07.2016 - 05.2024
- Strategic Planning: Directed community-based logistics projects, managing the intake and distribution of essential resources for local non-profit initiatives.
- Technical Support: Provided specialized facility maintenance and surface preparation for community infrastructure projects, ensuring high-quality, long-lasting results.
- Team Oversight: Orchestrated volunteer teams for large-scale outreach events, managing logistics and safety to ensure 100% project completion.
Facility Maintenance & Technical Support
MacArthur Church of Christ
San Antonio, TX
06.2015 - 06.2016
- Precision Execution: Performed meticulous surface preparations and applied specialized coatings for facility restoration projects.
- Equipment Mastery: Managed the maintenance and calibration of industrial tools and painting equipment to ensure operational readiness.
- Quality Control: Conducted comprehensive site inspections to identify and resolve inconsistencies in final project applications.
Education
High School Diploma - undefined
Judson High School
Converse, TX06.2018
Skills
Platforms: POS Systems, Inventory Management Software, Logistical Tracking
Equipment: Industrial Cleaning Machinery, Surface Preparation Tools, Power Equipment
Safety: Hazard Communication, Sanitation Excellence, Emergency Response Protocols
CORE COMPETENCIES (THE TRIPLE TRIFECTA)
- Leadership & Development: Certified New Hire Trainer, Performance Mentorship, Workflow Optimization.
- Operational Precision: High-Volume Inventory Management, Strategic Logistics, Quality Control.
- Technical & Safety: Precision Surface Preparation, OSHA Standards Awareness, Industrial Sanitation.
Timeline
Customer Service & Certified Field Trainer
H-E-B
05.2024 - Current
Project Coordinator
Independent/Volunteer
07.2016 - 05.2024
Facility Maintenance & Technical Support
MacArthur Church of Christ
06.2015 - 06.2016
High School Diploma - undefined
Judson High School