Mathew Hooks
St. Petersburg,Florida
Summary
Proficient worker experienced in customer service and team oriented environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support co-workers with strong abilities and high energy. Interested in learning this new Job to find a career.
Overview
5
5
years of professional experience
Work History
Food Service Cook
Johns Hopkins All Childrens Hospital
St. Petersburg, FL
01.2022 - Current
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Interacted with guests to obtain feedback on product quality and service levels.
- Communicated directly with customers to receive order, prepare, and cook in front of customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Customer Service Associate
Pet Food Warehouse
Saint Petersburg, United States
09.2019 - 01.2022
- Helped customers complete purchases, locate items and join reward programs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Consistently lifted materials weighing as much as 80 pounds.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained customer satisfaction with focus on addressing customer needs and resolving concerns.
- Kept work stations clean from open until Close.
- Rotating stock first-in first-out to maintain products longevity and safety for customers.
Restaurant Crew Member
Queens Head Bar & Restaurant
Saint Petersburg, United States
09.2018 - 06.2019
- Maintained clean, sanitized and well-organized food preparation zones
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
Customer Service Associate
Winn-Dixie
Saint Petersburg, FL
05.2017 - 02.2018
- Answered average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Maintained cleanliness and presentation of stock room and production floor.
Crew Member
Trader Joes
2742 4th St N, FL
06.2016 - 04.2017
- Stocked and replenished merchandise.
- Cleaned and organized store's checkout desk and displays.
- Handled all customer relations issues in gracious manner.
- Educated customers about brand to incite excitement about company's mission and values.
- Shared best practices for sales and customer service with other team members to help improved store's efficiency.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Education
High School Diploma -
Northeast High School
5500 16th St N05.2017
Associate of Science - Emergency Medical Technology
SPC - St. Petersburg/Gibbs Campus
Saint Petersburg, FLSkills
- Active listening skills
- Organized
- Social skills
- Motivated team player
- Safety protocols
- CPR experience
- Product Rotations
- Cooking Techniques
- Food Handling Standards
- Proper Storage Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Service Cook
Johns Hopkins All Childrens Hospital
01.2022 - Current
Customer Service Associate
Pet Food Warehouse
09.2019 - 01.2022
Restaurant Crew Member
Queens Head Bar & Restaurant
09.2018 - 06.2019
Customer Service Associate
Winn-Dixie
05.2017 - 02.2018
Crew Member
Trader Joes
06.2016 - 04.2017
High School Diploma -
Northeast High School
Associate of Science - Emergency Medical Technology
SPC - St. Petersburg/Gibbs Campus
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