Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Mathew Hooks

St. Petersburg,Florida

Summary

Proficient worker experienced in customer service and team oriented environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support co-workers with strong abilities and high energy. Interested in learning this new Job to find a career.

Overview

5
5
years of professional experience

Work History

Food Service Cook

Johns Hopkins All Childrens Hospital
St. Petersburg, FL
01.2022 - Current
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained well-stocked stations with supplies.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Communicated directly with customers to receive order, prepare, and cook in front of customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

Customer Service Associate

Pet Food Warehouse
Saint Petersburg, United States
09.2019 - 01.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained customer satisfaction with focus on addressing customer needs and resolving concerns.
  • Kept work stations clean from open until Close.
  • Rotating stock first-in first-out to maintain products longevity and safety for customers.

Restaurant Crew Member

Queens Head Bar & Restaurant
Saint Petersburg, United States
09.2018 - 06.2019
  • Maintained clean, sanitized and well-organized food preparation zones
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot

Customer Service Associate

Winn-Dixie
Saint Petersburg, FL
05.2017 - 02.2018
  • Answered average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Maintained cleanliness and presentation of stock room and production floor.

Crew Member

Trader Joes
2742 4th St N, FL
06.2016 - 04.2017
  • Stocked and replenished merchandise.
  • Cleaned and organized store's checkout desk and displays.
  • Handled all customer relations issues in gracious manner.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Shared best practices for sales and customer service with other team members to help improved store's efficiency.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Education

High School Diploma -

Northeast High School
5500 16th St N
05.2017

Associate of Science - Emergency Medical Technology

SPC - St. Petersburg/Gibbs Campus
Saint Petersburg, FL

Skills

  • Active listening skills
  • Organized
  • Social skills
  • Motivated team player
  • Safety protocols
  • CPR experience
  • Product Rotations
  • Cooking Techniques
  • Food Handling Standards
  • Proper Storage Procedures

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Food Service Cook

Johns Hopkins All Childrens Hospital
01.2022 - Current

Customer Service Associate

Pet Food Warehouse
09.2019 - 01.2022

Restaurant Crew Member

Queens Head Bar & Restaurant
09.2018 - 06.2019

Customer Service Associate

Winn-Dixie
05.2017 - 02.2018

Crew Member

Trader Joes
06.2016 - 04.2017

High School Diploma -

Northeast High School

Associate of Science - Emergency Medical Technology

SPC - St. Petersburg/Gibbs Campus
Mathew Hooks