Summary
Overview
Work History
Education
Skills
Timeline
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Mathew Jones

Grantsburg,WI

Summary

Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Internet Installer

Starwire Technologies
Siren, WI
09.2022 - Current
  • Troubleshooted technical issues related to internet installation, including connection problems and latency issues.
  • Provided customer support for internet-related inquiries and concerns.
  • Assisted customers in selecting the best available services and packages according to their needs.
  • Conducted site surveys to identify potential areas of improvement in existing internet infrastructure.
  • Resolved customer complaints promptly by troubleshooting any underlying issues that may be causing problems with their internet service.
  • Maintained accurate records of all installations performed, including details such as customer contact information, equipment used and payment received.
  • Installed, set up and repaired devices and system components.
  • Installed and tested equipment such as routers, modems, switches and cables to establish internet connectivity.

Driver, Manufacturing Technician

Maxxum
Grantsburg, Wisconsin
01.2018 - 07.2022
  • Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Troubleshot problems with equipment, devices or products.
  • Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
  • Troubleshot problems with equipment, devices and products.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Secured merchandise, avoiding damage during transportation.

Grocery Clerk, Deli Associate

Fourwinds Market
Siren, WI
06.2017 - 12.2019
  • Maintained work areas to reduce potential for illness or injury.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Managed cash register operations using POS system and processed sales and returns.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Acquired new skills to support team and further accommodate customer needs.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.

Education

Associate of Applied Science - Computer Networking

Monterey Peninsula College
Monterey, CA
06.2015

Skills

  • Valid Driver's License
  • Network Security Management
  • Computer Systems Installation
  • Virus Protection
  • Tool Efficiency Development
  • Friendly and Outgoing
  • Problem-Solving
  • Calm Under Pressure
  • Customer Service
  • Driving and Transportation
  • Confidentiality Understanding
  • Technical Troubleshooting
  • Punctual and Reliable
  • Time Management
  • Team Collaboration
  • Interpersonal and Written Communication
  • Router Installation and Optimization

Timeline

Internet Installer

Starwire Technologies
09.2022 - Current

Driver, Manufacturing Technician

Maxxum
01.2018 - 07.2022

Grocery Clerk, Deli Associate

Fourwinds Market
06.2017 - 12.2019

Associate of Applied Science - Computer Networking

Monterey Peninsula College

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Mathew Jones