Mathew Lopez
Tallahassee
Summary
Dedicated customer service representative with proven expertise in conflict resolution, data entry, and technical support. Known for active listening and maintaining professionalism in high-stress situations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Graybar Electric Supply
Tallahassee, FL
10.2020 - 07.2026
- Proofing and inputting customer orders in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Counter Sales Representative
Graybar Electric Supply
Tallahassee, FL
07.2013 - 10.2020
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with team members to streamline inventory management processes.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Trained new staff on operational procedures and customer engagement techniques.
Counter Sales Associate
PPG \ Porter Paints
Tallahassee, FL
06.2012 - 07.2013
- Handled cash transactions accurately; reconciled daily till balances to maintain financial integrity within the store.
- Boosted customer satisfaction by providing knowledgeable product recommendations and personalized service.
- Built strong relationships with regular clientele to foster brand loyalty and repeat business.
- Answered telephone calls to offer information and promote business products.
Education
High School Diploma -
ACE School
Tallahassee, FLSkills
- Active listening
- Proofreading
- Critical thinking
- Technical support
- Microsoft Outlook
- Computer proficiency
- Paperwork processing
Timeline
Customer Service Representative
Graybar Electric Supply
10.2020 - 07.2026
Counter Sales Representative
Graybar Electric Supply
07.2013 - 10.2020
Counter Sales Associate
PPG \ Porter Paints
06.2012 - 07.2013
High School Diploma -
ACE School