Mathew Medina
Henderson
Summary
Experienced IT Security professional with a proven track record in troubleshooting, network administration, and system maintenance. Recognized for fostering strong team collaboration and consistently achieving successful outcomes. Adaptable and dependable, proficient in hardware and software support, cybersecurity practices, and providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
IT Technician IV Office of Information Security
State of Nevada
02.2023 - 05.2025
- Provided technical support to staff, resolving issues promptly and enhancing user experience.
- Implemented security protocols to safeguard sensitive data and reduce vulnerability to cyber threats.
- Input and provide access for all new associates, as well as removing or disabling access to old associates.
- Complete audits for daily systems used.
- Led troubleshooting efforts during critical incidents, coordinating responses to restore services swiftly and effectively.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Educating employees within my department on use of systems.
Family Service Specialist II
State of Nevada
10.2018 - 02.2023
- Assisting families to determine eligibility within each program applicable to them, as well as providing supportive services to ensure self-sufficiency for the family long term.
- Knowledge of recordkeeping; organizing and prioritizing work to meet timelines and standards.
- Working knowledge of automated systems and equipment used in processing applications and ongoing eligibility, while having the ability to analyze data and draw conclusions such as preparing narratives for the next caseworker to view.
- Conduct interviews using the interactive business processing reengineering (BPR) script to engage the customer with all aspects of the programs they may qualify for within the division.
- Applying and explaining program rules, regulations, policies, and procedures including mathematical determinations required to receive the correct eligibility and monthly allotments for any customer who is applying for Supplemental nutritional assistance program (SNAP), Medicaid, and Temporary assistance for Needy Families (TANF).
- Engage in special projects such as World of Opportunity conference, mentoring trainee's from their transition from the training unit to an assigned color, actively volunteering for morning meetings which include daily capacity numbers, percentages of completed work as well as any IM's and E&P's, and a birthday/holiday committee member at the Henderson District office.
Family service Specialist I
State of Nevada
10.2017 - 10.2018
- Knowledge of rules, regulations, policies, and procedures to all social service programs within the Division of Welfare. Including various community resources, and services for the customer.
- Maintaining current certifications including education and training requirements such as reporting child abuse and neglect, identifying domestic violence, voter registration, and safeguarding PII.
- Conduct productive interactive interviews while being able to explain all regulations and requirements of the Supplemental nutrition assistance program (SNAP), Temporary assistance for Needy families (TANF), and Medicaid programs.
- Record concise, logical, and grammatically correct summaries to document and explain case notes, with proper narratives. To have the ability to read and interpret technical and legal documents such as divorce decrees, property deeds, insurance policies and program manuals.
- Navigate effectively in a Windows-based computer system, using Microsoft Word and Excel.
- Retain organization while prioritizing work to meet required time frames while maintaining harmony with the customers and benefit recipients including setting priorities which accurately reflect the importance of the job responsibilities.
Administrative Assistant 1
State Of Nevada
08.2016 - 10.2017
- Developed and implemented office procedures to enhance workflow efficiency and organization.
- Maintained comprehensive filing systems, improving document retrieval speed and accuracy.
- Trained new administrative staff on processes and tools, fostering a collaborative team environment.
- Oversaw inventory management, tracking supplies to prevent shortages and maintain operational continuity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
High School Diploma -
San Andreas High School
Highland, CAAccelerated IT BS And MS Degree - Information Technology
Western Governors University
Salt Lake City, UT07-2029
Skills
- Desktop technical support
- System administration
- Help desk operations
- Information security
- Microsoft windows and office
- Attention to detail
Timeline
IT Technician IV Office of Information Security
State of Nevada
02.2023 - 05.2025
Family Service Specialist II
State of Nevada
10.2018 - 02.2023
Family service Specialist I
State of Nevada
10.2017 - 10.2018
Administrative Assistant 1
State Of Nevada
08.2016 - 10.2017
High School Diploma -
San Andreas High School
Accelerated IT BS And MS Degree - Information Technology
Western Governors University
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