Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mathew Minguel

Progam Intern
Winston-Salem,NC

Summary

Detail-oriented Intern with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Mac Support Engineer

Simply Mac
Winston-Salem, United States
12.2021 - 08.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Monitored systems in operation and quickly troubleshot errors.
  • Managed high levels of call flow and responded to MAC technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.

Sales Associate

T-Mobile
Winston-Salem, United States
12.2020 - 07.2021
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Customer Service Representative

Lowes Foods
Winston-Salem, United States
01.2019 - 10.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Processed customer adjustments to maintain financial accounts.

Education

High School Diploma -

Mount-tabor High School
Winston-Salem, NC
09.2016 - 06.2020

Associate of Science - Cyber Security

Forsyth Technical Community College
Winston-salem, NC
09.2021 - Current

Skills

    Technical issues analysis

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Certification

Pre Apprenticeship Program for Computer programmer

Timeline

Mac Support Engineer

Simply Mac
12.2021 - 08.2022

Associate of Science - Cyber Security

Forsyth Technical Community College
09.2021 - Current

Pre Apprenticeship Program for Computer programmer

07-2021

Pre Apprenticeship for IT

07-2021

Sales Associate

T-Mobile
12.2020 - 07.2021

Customer Service Representative

Lowes Foods
01.2019 - 10.2020

High School Diploma -

Mount-tabor High School
09.2016 - 06.2020

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Mathew MinguelProgam Intern