Mathew Molina
Hamden,CT
Summary
Dedicated jewelry salesperson with expertise in customer service, conflict resolution, and team collaboration. Proven ability to enhance customer satisfaction through effective complaint resolution and personalized assistance. Dedicated jewelry salesperson with expertise in customer service, conflict resolution, and product knowledge. Proven track record in enhancing customer satisfaction through effective communication and personalized assistance.
Overview
3
3
years of professional experience
Work History
Jewelry Salesperson
AtlasJS
Manhattan, New York
05.2022 - 09.2025
- Assisted customers with inquiries regarding products and services.
- Resolved complaints and issues to ensure customer satisfaction.
- Collaborated with team members to improve service delivery processes.
- Provided product information and recommendations based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Some College (No Degree) - Business Management
CCSU
New Britain, CTSkills
- Customer service
- Conflict resolution
- Inventory management
- Sales techniques
- Team collaboration
- Product knowledge
- Relationship building
- Exceptional communication
- Patience and persistence
- Appointment scheduling
- Multitasking Abilities
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Jewelry Salesperson
AtlasJS
05.2022 - 09.2025
Some College (No Degree) - Business Management
CCSU