Mathew Montoya
Retail Manager
El Paso,TX
Summary
Talented professional with expert sales, customer service and cashier talents. Composed persona known for having excellent drive. Insightful Sales Manager with 21 years of customer service experience.
Overview
1
1
Certification
12
12
years of post-secondary education
21
21
years of professional experience
Work History
Shop Manager
Tattoos & Things
El Paso, TX
09.2007 - 05.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Helped customers locate products and checked store system for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints through
Senior Bartender
Sunland Park Race Track
Sunland Park, NM
01.2001 - 09.2007
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Certified Pharmacy Technician
Walgreen's Pharmacy
El Paso, TX
08.2006 - 10.2006
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles to include current information such as medications and insurance details..
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Education
Certified Pharmacy Technician - Pharmacy
Kaplan Career Institute - El Paso
El Paso, TX 01.2005 - 06.2006
No Degree - Engineering (Pre-Engineering)
El Paso Community College
El Paso, TX 08.1999 - 08.2005
High School Diploma -
Franklin High School
El Paso, TX 08.1994 - 05.1999
Skills
POS systems
Inventory management
Delegation
Responsible
Excellent work ethic
Teamwork
Maintenance & Repair
Certification
Body Piercer License
Bilingual
English/Spanish
Timeline
Body Piercer License
10-2021
Shop Manager
Tattoos & Things
09.2007 - 05.2021
Certified Pharmacy Technician
Walgreen's Pharmacy
08.2006 - 10.2006
Certified Pharmacy Technician - Pharmacy
Kaplan Career Institute - El Paso
01.2005 - 06.2006
Senior Bartender
Sunland Park Race Track
01.2001 - 09.2007
No Degree - Engineering (Pre-Engineering)
El Paso Community College
08.1999 - 08.2005
High School Diploma -
Franklin High School
08.1994 - 05.1999