Mathew Nau
Technician
St. George,UT
Summary
Experienced technician with over 6 years of experience in electromechanical troubleshooting and repair. Excellent reputation for identifying root causes of issues, effectively repairing machinery and improving customer satisfaction.
Overview
16
16
years of professional experience
Work History
ATM Field Service Technician
NCR Corporation
04.2016 - 12.2022
- Diagnosed and troubleshot electromechanical problems, repairing and restoring machines to peak performance.
- Safely and effectively performed repairs on ATMs in production, often around large amounts of cash, with no history of loss.
- Utilized hardware and software diagnostic tools, including uses of power multimeter, vacuum gauges, system applications, and other proprietary means.
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Trained customer employees and managers on machine use and maintenance.
- Efficiently troubleshot and repaired ATM equipment to cut company costs and maximize productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed personal parts inventory, ordered and processed parts as needed, usually on a daily basis.
- Maintained valuable company property including: company vehicle, laptop, cell phone, corporate credit card and hundreds of bank premise keys.
- Consistently upheld a high performance metric of 4.5 out of 5 or higher involving: utilization, productivity, compliance and quality of repair; whereas median team metrics averaged around 3.2-3.8 out of 5.
Cisco Certified Network Associate
NCR Corporation
06.2018 - 12.2022
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Contributed to communication and documentation improvement.
Lead Installation Technician
3D Technology Solutions
01.2011 - 11.2015
- Installed new servers, routers, switches and computer systems, to Wells Fargo branches across the country and delivered end user training.
- Managed a high performing install team to complete a computer system overhaul on one branch a night, and completed within required SLAs.
- Assisted in major company interim project, converting all Wachovia banks on Eastern Seaboard to Wells Fargo.
- Assisted several special projects on the construction for the Northern Nevada Tesla Gigafactory, involving installing and maintaining high resolution security cameras, and contactless door entries to restricted areas.
Skills
- Work Order Management
- Device Calibration
- Inventory Management
- Technical Analysis
- Reading Wiring Diagrams
- Customer Service
- Electrical Troubleshooting
- Installation and Repair
- Accountability, Integrity and Work Ethic
Timeline
Cisco Certified Network Associate
NCR Corporation
06.2018 - 12.2022
ATM Field Service Technician
NCR Corporation
04.2016 - 12.2022
Lead Installation Technician
3D Technology Solutions
01.2011 - 11.2015
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