Mathew Olivencia
Elmont,United States
Summary
Dynamic professional with expertise in transaction monitoring, fraud prevention, and regulatory compliance. Strong attention to detail and conflict management skills enhance customer relations and operational efficiency.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Universal Banker
M& T Bank
Garden city
06.2023 - Current
- Delivered exceptional customer service by assisting diverse customers with account management, financial solutions, and problem resolution, maintaining professionalism in fast-paced environment.
- Built strong customer relationships by identifying needs and educating customers on services, providing personalized solutions that enhanced financial wellness and customer satisfaction.
- Handled daily cash transactions, account servicing, and operational procedures with a high degree of accuracy, ensuring compliance with banking regulations, security protocols, and internal controls.
- Collaborated with branch teams to streamline operations and resolve customer concerns, supporting organizational goals across multiple locations.
Recovery Manager
Macys
Massapequa, NY
10.2024 - 03.2025
- Delivered exceptional customer service in fast-paced retail environment, assisting customers with purchases, returns, inquiries, and issue resolution, fostering trust and satisfaction.
- Coordinated with team members and leadership to achieve performance goals, effectively managing high customer traffic periods and enhancing customer experience during peak hours.
- Managed merchandise and organized sales floors, ensuring safe, welcoming environment for customers and employees, contributing to positive shopping experience.
- Processed cash, credit, and digital transactions accurately while adhering to company policies, safeguarding assets, and balancing registers with a high level of accuracy.
Lead Administrator
C.B.P Explorer Program
Jamaica Queens, NY
12.2020 - 08.2024
- Led and mentored team of seven, enhancing teamwork and accountability while achieving top performance in competitive training environments.
- Coordinated training activities and leadership initiatives, improving communication, collaboration, and problem-solving skills in fast-paced team settings.
- Trained team members on safety protocols, operational procedures, and situational decision-making, ensuring preparedness and adherence to established standards.
- Enforced organizational policies, professional conduct expectations, and uniform standards, promoting a culture of discipline, integrity, and responsibility.
Education
High School Diploma -
Valley Stream North High School
06-2024
Some College (No Degree) -
Nassau Community
Skills
- Cash Handling & Payment Processing
- Financial solutions
- Policy compliance
- Risk Management
- Customer service
- Team Collaboration & Communication
- Problem solving
- Conflict resolution
- Leadership training
Certification
- Microsoft word proficient (01/2018 - Present), CPR certified (06/2020 - Present)
- NMLS CERTIFIED- #2736225
Languages
Spanish
Professional
English
Professional
Timeline
Recovery Manager
Macys
10.2024 - 03.2025
Universal Banker
M& T Bank
06.2023 - Current
Lead Administrator
C.B.P Explorer Program
12.2020 - 08.2024
High School Diploma -
Valley Stream North High School
Some College (No Degree) -
Nassau Community