Mathew Richards
TUNKHANNOCK,PA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
2026
2026
years of professional experience
Work History
Team Leader
Dandy mini mart
- Managed and supervised a team of employees during shifts
- Ensured team members followed proper procedures and completed tasks efficiently
- Oversaw closing procedures to maintain store cleanliness and organization
- Monitored inventory levels and restocked products for the next shift
- Implemented strategies to improve team performance and productivity
Janitor and Cleaner
Bravo Cleaning
- Managed and maintained cleanliness of designated areas in a manufacturing plant
- Ensured bathrooms were cleaned and sanitized regularly
- Swept and mopped floors to maintain a clean and safe working environment
- Cleaned windows to enhance visibility and appearance
- Organized and cleaned food storage areas to prevent contamination
- Oversaw inventory of cleaning supplies and ordered as needed
- Implemented and maintained safety protocols for cleaning tasks
Forklift Operator
DHL Supply Chain
06.2025 - Current
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Flagger
Flagger Force Traffic Control Services
06.2024 - 05.2025
- Familiar with use of hand signaling procedures.
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Professionally communicated with motorists stuck in stopped traffic.
Outbound Sales Representative
Spinnaker Resorts
- 05.2024
- Conducted outbound sales calls to potential customers to promote vacation timeshare packages
- Actively pitched and sold vacation timeshare packages to customers
- Assisted customers with inquiries and provided information on vacation packages
- Collaborated with closers to finalize sales and ensure customer satisfaction
- Demonstrated strong communication and persuasion skills in sales pitches
Crew Member/Cashier
Wendy’s
08.2023 - 05.2024
- Took orders in the drive-through
- Promoted and sold new menu items
- Encouraged customers to upsize their orders
- Assisted customers with placing orders
Waste Sorter
DHL Supply Chain / EXEL
01.2022 - 08.2023
- Operated a tugger to collect broken, damaged, or unusable products from production lines
- Transported products to waste area for compaction and disposal
- Operated a forklift to load trucks
- Demonstrated strong attention to detail and accuracy in product handling
- Collaborated with team members to efficiently complete tasks
- Adapted to changing priorities and tasks as needed
Education
GED -
Tunkhannock High School
Tunkhannock, PASkills
- Customer service
- Communication skills
- Restaurant experience
- English
- Guest services
- Leadership
- Food service
- Time management
- Computer literacy
- Computer skills
- Basic math
- Sales
- Cashiering
- Cash handling
- Organizational skills
- Supervising experience
- Complaint resolution
- Work Planning and Prioritization
- Problem-solving
- Staff education and training
- Client communication
- Teamwork and collaboration
- Attention to detail
- Risk management
- Call center operations
- Client service
- Account management
Timeline
Forklift Operator
DHL Supply Chain
06.2025 - Current
Flagger
Flagger Force Traffic Control Services
06.2024 - 05.2025
Crew Member/Cashier
Wendy’s
08.2023 - 05.2024
Waste Sorter
DHL Supply Chain / EXEL
01.2022 - 08.2023
Janitor and Cleaner
Bravo Cleaning
Outbound Sales Representative
Spinnaker Resorts
- 05.2024
Team Leader
Dandy mini mart
GED -
Tunkhannock High School
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