Mathew Rivera
Miami,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
Miami, FL
08.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took necessary messages.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
Server
Red Lobster
Miami, FL
11.2023 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Server
Tokeneke Beach Club
Norwalk, CT
07.2022 - 07.2023
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Some College (No Degree) - Nursing
Nova Southeastern University
Miami, FLSkills
- Administrative Support
- Correspondence typing
- Supply Management
- Call Routing
- Cash Handling
- Guest Relations
- Hospitality services
- Office Administration
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Server
Red Lobster
11.2023 - 02.2024
Front Desk Receptionist
LA Fitness
08.2023 - Current
Server
Tokeneke Beach Club
07.2022 - 07.2023
Some College (No Degree) - Nursing
Nova Southeastern University
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