Mathew Rodriguez
Tacoma,WA
Summary
Proven experience in restaurant management or a similar role within the hospitality industry. Strong knowledge of inventory control processes and food production standards. Excellent team supervision skills with the ability to motivate and lead a diverse workforce. Familiarity with bar operations. Exceptional communication skills, both verbal and written, with a customer-focused mindset. Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Overview
1
1
Certification
Work History
Café Manager
Nordstrom Flagship Store
Seattle, WA
- Led a team of 50+ employees in delivering premium customer service
- Implemented new menu items to enhance guest satisfaction
- Created a positive team environment aligned with Nordstrom's standards
- Developed comprehensive staff training programs focused on customer experience
General Manager
California Pizza Kitchen
Seattle, WA
- Oversaw daily operations of a staff of 60+ employees
- Responsible for scheduling, hiring, coaching, and staff development
- Ensured continuous education on service standards and product offerings
- Managed food stations, set daily pars, minimized waste, and conducted safety meetings
Dining Service Manager
Sodexo
Seattle, WA
- Provided outstanding dining service to university students and guests
- Coordinated large-scale catering events for up to 500 guests
- Collaborated with management on service enhancements and innovation
- Consistently exceeded third-party food safety and cleanliness standards
- Set up and maintained allergen-free food stations; supported all departments for a top-tier guest experience
- Dining Service Manager at Seattle Pacific University
Bakery Manager
Bakery Nouveau
Seattle, WA
- Created a welcoming environment through personalized guest service
- Demonstrated extensive product knowledge to enhance customer experience
- Managed staff break schedules while maintaining service excellence
- Uphold high standards of cleanliness and professionalism
- Performed barista duties and trained staff; handled back-of-house tasks including baking, sandwich and salad prep, and packaging grab-and-go items
Manager of Operations
Cupcake Royale
Tacoma, WA
- Delivered exceptional customer service while ensuring smooth daily operations
- Coordinated staff breaks and scheduling to maintain optimal service levels
- Assisted with inventory management and daily ordering procedures
- Maintained rigorous cleanliness and food safety standards
- Performed barista duties, including specialty beverage preparation and staff training
Food and Beverage Distribution
Nourish
Tacoma, WA
- Received and organized donated food, beverages, and daily essentials for distribution to customers
- Inspected inventory for damaged or spoiled goods, ensuring only safe, high-quality items reached customers
- Set up the store as a mini market to provide a seamless and dignified shopping experience
- Maintained cleanliness of the store through regular sweeping, mopping, and dusting
- Prepared the store for incoming orders by coordinating inventory and layout
- Collaborated closely with the manager to ensure all tasks were completed accurately and in compliance with state standards
- Food and Beverage Distribution in Pierce County
Skills
- Superior Customer Service
- Restaurant Operations
- Food Safety & Cleanliness
- POS System Expertise
- Team Leadership & Staff Training
- Retail Sales Experience
- Problem Resolution
- Event Coordination
- Quality Control
Certification
- Serve Safe Certified
- Food Handlers Safety Certification
References
Available upon request.
Timeline
Café Manager
Nordstrom Flagship Store
General Manager
California Pizza Kitchen
Dining Service Manager
Sodexo
Bakery Manager
Bakery Nouveau
Manager of Operations
Cupcake Royale
Food and Beverage Distribution
Nourish