Mathew Salazar
Gustine
Summary
In the last 14 years i have dedicated my career to the Automotive Field. I received a certificate from UTI in Irving TX. And i worked my way up from a lube technician to a Master Toyota Technician. Not only did i work towards my federal certification to be a master tech, i worked through the Toyota Training program to be certified by Toyota, as well. I have non-professional fabricating skills, along with my welding. Before taking any DC circuit training, I received Hydraulic and Pneumatic training. With that training, i developed the ability to read most schematics. I am quick to learn a new task; as well as, learning something new. I have good customer service skills and basic computer ability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Bruner Toyota
Early
02.2025 - Current
- Clarified vehicle maintenance services and pricing to enhance customer understanding and satisfaction.
- Assisted customers in identifying service needs and scheduling appointments.
- Coordinated communication between technicians and customers regarding service updates.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints efficiently, ensuring positive experiences and fostering customer loyalty.
- Handled incoming calls from potential customers, providing accurate quotes and information about dealership services to drive engagement.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Automotive Sales Consultant
Bruner Auto Group
Early
11.2024 - 01.2025
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and technology to potential buyers.
- Maintained knowledge of current inventory and market trends in automotive sales.
- Conducted follow-up calls to ensure customer satisfaction post-purchase.
Master Automotive Technician
Freeman Toyota
09.2023 - 05.2024
- Specialized in troubleshooting and repairing DC circuits in automotive systems, ensuring operational reliability.
- Utilized diagnostic skills to efficiently troubleshoot and repair vehicles, minimizing downtime.
- Executed repairs promptly to enhance customer satisfaction and loyalty.
- Obtained certification in high voltage systems to ensure compliance and expertise.
Expert Automotive technician
Bruner Toyota
12.2017 - 04.2023
- I use problem solving and diagnostic skills and repair vehicles.
- Performed work in a timely manner to keep my customer satisfied.
- Specialized in DC Circuits.
- Certified in High Voltage Systems
Lube Technician
Bayer Motor Group
03.2017 - 11.2017
- Changed oil and performed maintenance to ensure optimal vehicle performance for customers
TLE/Deli
Wal-Mart/Sams Club
08.2014 - 03.2017
- TLE: Changed oil, changed and rotated tires.
- Occasionally run register
- Deli: Take customers' orders and perform that request to the best available possibility.
Education
Certification - Automotive
Universal Technical Institute
Irving, TX08-2013
Skills
- Electrical troubleshooting
- DC Electrical - Expert
- Reading schematics
- Computer proficiency
- Customer Service - Proficient
- Welding - Competent
- Hydraulic/Pneumatic - Competent
- Forklift operation
Certification
ASE A1-A8
Timeline
Service Advisor
Bruner Toyota
02.2025 - Current
Automotive Sales Consultant
Bruner Auto Group
11.2024 - 01.2025
Master Automotive Technician
Freeman Toyota
09.2023 - 05.2024
Expert Automotive technician
Bruner Toyota
12.2017 - 04.2023
Lube Technician
Bayer Motor Group
03.2017 - 11.2017
TLE/Deli
Wal-Mart/Sams Club
08.2014 - 03.2017
Certification - Automotive
Universal Technical Institute