Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mathew Woods

Plano

Summary

Versatile and results-driven professional with a track record of excellence at Tailgaters and Blackboots. Expert in customer service and technical support, blending strong multitasking abilities with complex problem-solving skills. Proven success in enhancing user experiences and developing loyal clientele, underpinned by a commitment to team training and development.

Overview

2025
2025
years of professional experience

Work History

Bartender

Tailgaters
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

IT Technician

Blackboots
12.2021 - 10.2024
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.

Education

None - General Studies

Collin College
Plano, TX

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Complex Problem-solving
  • Team training and development
  • New hire training
  • Staff management
  • Desktop technical support
  • Hardware installation
  • Software configuration
  • Network troubleshooting
  • System administration
  • Server maintenance
  • Troubleshooting and Diagnostics

Timeline

IT Technician

Blackboots
12.2021 - 10.2024

Bartender

Tailgaters

None - General Studies

Collin College

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Mathew Woods