TIA JOHNSON
Saint Paul,US
Summary
Multi-unit operations leader overseeing high-volume locations and driving a 20% increase in regional sales. Focus on coaching management teams and enhancing guest experiences through strategic process improvements and accountability. Committed to fostering a people-first culture that elevates operational performance and employee engagement.
Overview
7
7
years of professional experience
Work History
REGIONAL MANAGER
Nautical Bowls
Minneapolis, US
12.2024 - Current
- Increased regional sales by 20% within one year by improving operational consistency, strengthening management capability, and elevating guest experience standards.
- Lead, coach, and mentor management teams, driving a culture of accountability, high performance, and people-first servant leadership.
- Oversee daily operations for 6 high-volume locations, providing leadership and development for 56 employees, including store leaders.
- Conducted regular site visits to ensure compliance with SOPs, food safety standards, brand expectations, and operational consistency across all locations, enhancing overall operational effectiveness.
- Evaluate operational processes and training execution across all stores, identifying gaps, implementing improvements, and standardizing best practices region-wide.
- Developed and reviewed monthly performance reports, including sales, labor, inventory accuracy, and controllable expenses, to guide strategic decision-making and optimize financial outcomes.
- Partner with owner on hiring, staffing plans, performance management, and internal promotions to ensure each location is fully supported and meeting turnover goals.
- Analyzed regional performance data and market trends to identify growth opportunities and inform localized strategies that aligned with business objectives.
- Supported a new store opening by coordinating training, operational set-up, and cross-location staffing to ensure seamless launches.
MULTI-UNIT OPERATIONS MANAGER
OTG
Minneapolis, US
04.2023 - 12.2024
- Oversaw daily operations for 17 locations, leading a team of 60+ employees while ensuring consistent execution of brand, service, and safety standards across the region.
- Conducted structured site visits to assess performance, operational compliance, health and safety adherence, and guest experience quality, delivering actionable feedback to management teams.
- Trained and developed store leaders on SOPs, operational systems, and leadership expectations, strengthening bench talent and supporting succession planning.
- Led operational audits and provided follow-up coaching to ensure adherence to company policies, food safety standards, and regulatory requirements.
- Identified inventory control gaps across multiple locations and implemented improved processes and staff training, resulting in greater accuracy and reduced waste.
- Reviewed and interpreted financial reports, including labor, COGS, and controllable expenses, to guide performance discussions and coach leaders on cost management.
GENERAL MANAGER
Chili's
Roseville, US
04.2022 - 05.2023
- Led all restaurant operations, overseeing a management team of 5 and ensuring strong alignment with brand standards, guest experience expectations, and operational goals.
- Collaborated closely with regional and corporate leadership to implement cost-saving initiatives, coaching managers and hourly teams on execution to improve labor and COGS performance.
- Directed hiring, onboarding, and performance management to build an engaged team, enhancing operational stability.
- Implemented service training strategies and resolved escalated guest concerns, enhancing guest satisfaction and long-term brand loyalty.
- Developed and enforced policies and procedures, training staff to ensure compliance with legal, regulatory, and food safety standards.
GENERAL MANAGER
Caribou Coffee
Buffalo, US
02.2020 - 03.2022
- Led day-to-day operations for a busy, fast-paced location, overseeing a team of 3 managers and 20+ employees while upholding brand standards, service quality, and operational excellence.
- Developed high-performance team that exceeded key performance indicators, fostering accountability, engagement, and continuous improvement.
- Designed and implemented training programs and coaching strategies to strengthen team capability, support internal promotions, and improve overall employee retention.
- Monitored labor, inventory, and controllable expenses, identifying trends and implementing corrective actions to enhance financial performance.
- Ensured compliance with food safety and health code requirements through training and operational oversight.
Skills
- Operational management
- Performance management
- Employee Onboarding
- Multi-Unit Leadership
- Instructional Design
- Cross-Functional Collaboration
Timeline
REGIONAL MANAGER
Nautical Bowls
12.2024 - Current
MULTI-UNIT OPERATIONS MANAGER
OTG
04.2023 - 12.2024
GENERAL MANAGER
Chili's
04.2022 - 05.2023
GENERAL MANAGER
Caribou Coffee
02.2020 - 03.2022